Evaluating the Impact of Improvement Projects

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Evaluating the Business Impact of Improvement
Projects
Most managers are under pressure to define,
measure, track and report actual performance
gains for their improvement initiatives.
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Evaluating the Business Impact of Improvement
Projects
Paul Docherty - i-nexus Geoff Rinaldi Tranzform
Group 13 March, 2013
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Issue 1 There is often not a clear
understanding of the real objectives
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Problems Solutions Success?
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Issue 2 Hard to know on a day-to-day basis if
project activities are improving performance
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Success Project view ? Business view
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Issue 3 Difficult to track and report on
performance improvements
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Budget cuts ? Efficiencies
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Three essential things for success.

• A way of describing your real objectives and how
  success will be measured at all levels of your
  organisation.
• A co-ordinated plan with all activities linked to
  business performance triggers
• A way to manage performance of activities and
  projects continuously against the agreed
  measures.

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Success essential 1
Translate your high-level goals into actionable
priorities that are meaningful to individuals
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1.1 Capture the Goal Cascade
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1.2 Set Targets For Improvement
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Success essential 2
Focus on the essential activities for achieving
your desired business results.
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2.1 Identify the Essential Activities
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2.2 Plan/Task Out the Essential Activities
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Success essential 3
Create a reporting structure that gives
visibility that your activities and projects are
actually providing the results you expect.
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3.1 Track Progress Towards Goals
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3.2 Generate Reporting That Focuses on Results
Not Just Progress
The attached top-level report provides executives
with detail of individual Business Unit
Performance.
An email is received with an attached PDF report.
The executive can click drill into reports to see
metric detail, action plan progress or any
countermeasures
From the top-level report, the executive can
access each "Bowling Chart" (without needing to
log-in)
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Three essential things for success.

• A way of describing your real objectives and how
  success will be measured at all levels of your
  organisation.
• A co-ordinated plan with all activities linked to
  business performance triggers
• A way to manage performance of activities and
  projects continuously against the agreed
  measures.

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Follow-up....
www.i-nexus.com info_at_i-nexus.com
www.tranzformgroup.com info_at_tranzformgroup.com