sales force online tutorial training

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CRM - Overview
Online classroom Corporate Training
certifications placements support

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The Basics Of CRM

• A brief introduction to Customer Relationship
  Management

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What is CRM ?
CRM (Customer Relationship Management) are the
concepts used by organizations to manage their
relationships with customers. This includes -
Capturing Leads - Storage and analysis of the
customers, vendors and partners - Internal
information (organizational)

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• Courses Offered
• SAP-FICO, MM, PP, SD, BUSINESS OBJECTS, CRM, GRC,
  BPC, BASIS, APO, SRM, HR, BI/BW, XI, WM,
  SECURITY, SCM, QM, PLM, NW, MDM, IS UTILITIES, IS
  RETAIL, HR ABAP, HCM, HANA, GRC, FSCM, EP JAVA
  WEBDYNPRO, EP ADMIN

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• Coined in by META group CRM has 3 aspects
• Operational
• Collaborative
• Analytical

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Operational Aspect Operational aspect of CRM is
automation to Customers processes including
front office sales / service and marketing
representative. Any customer interaction is
recorded by CRM, so that any one can retrieve the
customer information at anytime without having to
interfere about interaction history

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Operational Aspect Operational aspect of CRM is
automation to Customers processes including
front office sales / service and marketing
representative. Any customer interaction is
recorded by CRM, so that any one can retrieve the
customer information at anytime without having to
interfere about interaction history

• USA 1-6786933994,16786933475 India-
  91-9052666559 info_at_magnifictraining.com Visit
  www.magnifictraining.com

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Online Training _at_maxsoftsolutions

• Our online training programs in different IT
  modules are designed to provide exhaustive
  learning experience for students through the
  medium of Internet. By using different web
  conferencing tools, our experienced real-time
  trainers ensure that you get trained wherever you
  are in USA, UK, Europe, The Middle East and
  Australia.

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Vision of Maxsoft Solutions

• Our vision is to be the preferred choice of
  professional Training Staffing services
  industry
• Our Mission is to make the international presence
  of ours felt in each and every corner of the globe

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• Collaborative Aspect Direct interaction with
  customers without interference of sales
  representative. Cost reduction and better
  customer services through automated voice
  response, email feedbacks, SMS, IVR etc.
• Analytical Aspect Analysis of Customer Data for
  purposes like optimizing marketing effectiveness,
  customer retention, behavioral analysis, decision
  making

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Key Features of CRM

• A Typical CRM consists of 3 Sub Modules
• - Marketing
• - Sales
• - Services

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Main Share in Market According to Gartner a 2005
study shows earnings like

• SAP 1475 million US
• Siebel 966 million US
• Oracle 368 million US
• Salesforce 281 million US
• amdocs 276 million US
• Others 2,333 million US

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Customer Relationship Management
1. Interactive Learning at Learners
convenience2. Industry Savvy Trainers3. Learn
Right from Your Place4. Customized Curriculum5.
24/7 system access6. Highly Affordable
Courses7. Support after Traininga. Resume
Preparationb. Certification Guidancec.
Interview assistance

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Contact Us
Customer Relationship Management
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Customer Relationship Management
Thank you !

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