ISO/IEC 20000 by ISO20000Consultant

1
Overview of ISO/IEC 20000
2
What is ISO/IEC 20000 Standard?
ISO 20000 is the international standard for best
practice in IT Service Management System. ISO
20000-12011, the current version of the
standard, provides a set of standardized
requirements for an IT service management system,
known as an ITSMS.
3
Structure of ISO/IEC 20000
1. Introduction and overview
2. Scope, terms and definitions
3. Requirements for a management system
4. Planning and implementing ITSM
5. Planning and implementing new or changed IT
services
6. Process groupings
4
Advantages of ISO20000 Certification

• Continuous improvement of service quality,
  including stability and cooperation, resulting in
  more customer confidence in the service provider
  and IT

• Focused services through alignment with the
  enterprise strategy

• Insight into IT performance that is confirmed by
  an independent source and may serve as a basis
  for marketing and selling services

• Improved understanding by all process
  participants for defining objectives,
  responsibilities and roles

5
ISO/IEC 20000 Standard help You

• Ensure  the effective running and delivery of IT
  services

• Continually improve processes

• Drive customer focus

6
What is ITIL?

• Systematic approach to provide high quality IT
  service Delivery and Support

• A Framework or Documented best practice for IT
  Service Management

• Provides common language with well-defined terms

• ITIL framework is aligned to ISO 20000 standard

7
Implements Benefits of ITIL

• Increased levels of customer satisfaction and
  improved communication

• Increased awareness and utilization of services

• More efficient working methods

• An effective and efficient motivated team

• Management Information available

8
Thank You
You may get more Information about ISO/IEC
20000-12011 Certification and Implementation of
IT Services Management System Visit _at_
www.iso20000consultancy.blogspot.in