What is the Client's Role in the Outsourcing Relationship?

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What is the Client's Role in the Outsourcing
Relationship?
1888PressRelease - AmeriQuest Business Services'
David Nitzsche explains why it's a prescription
for disaster when clients do not stay involved in
the client-provider relationship when business
functions are outsourced. CHERRY HILL, NJ -
"Making a success of the relationship between the
client and the provider of outsourced business
functions is a shared responsibility," says David
Nitzsche in a blog on the AmeriQuest Business
Services Website. "Its importance cannot be
overstated." According to Nitzsche, Senior Vice
President of Supply Management, the relationship
of a client and business process outsourcing
(BPO) provider is more complex than a traditional
purchaser/vendor connection. "That's because
these providers are actually more like strategic
partners who are dedicated - not just to sell you
service - but to actually help you grow your
business. Unfortunately, some companies feel that
once they've signed an agreement, their
involvement ends. That's a prescription for
disaster," Nitzsche says. The blog lists a
number of client-side responsibilities that need
to be addressed for a successful working
relationship. These include - Clarity - Before
the contract is even signed, every stage of the
process must be planned, defined, and agreed to
by both client and provider. - Hierarchy - Since
problems, questions, and issues arise as work
goes on, there needs to be a chain of command on
the client side with defined channels and
responsibilities. - Positive Outlook - The very
word "outsourcing" can sometimes send a chill
through employees worried about the security of
their own jobs. Employees should understand they
can focus on ways to help the company grow
instead of focusing on low valued-added tasks.
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Nitzsche's blog checks off other client-side
responsibilities that are required for a
successful relationship. It also explains the top
three reasons why companies decide to turn to
outside resources for certain business functions,
most commonly transportation, IT, financial
process automation, procurement and financing,
among others. To read the entire blog, visit
http//blog.ameriquestcorp.com/outsourcing-relatio
nship/. About AmeriQuest Business Services,
Inc. AmeriQuest is a business process outsourcing
company (BPO), serving more than 1,500 customers
throughout North America. Combining unmatched
expertise, comprehensive services in the
procurement, managed services, and financial
supply chain functions, AmeriQuest Business
Services helps customers move forward in every
part of their business. For more information on
AmeriQuest, visit http//www.ameriquestcorp.com
or call [phone].