Salesforce ( Online & Classroom ) training by CodeFrux

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SalesForce
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Agenda

• Cloud Computing
• CRM
• Salesforce
• Sales force editions
• Job Opportunity in Salesforce

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Cloud Computing

• Delivery of computed services over the internet.
• A Computing type that relies on sharing computing
  resources rather than having local servers or
  personal devices to handle applications.
• Services such as servers, storage applications
  are provided to an organization over the
  Internet.

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Evolution of Cloud Computing

• It started evolving in the 1950s with mainframe
  computing.
• The concept of virtual machines (VMs) was created
  around 1970.
• In 1990s, virtualized private network connections
  were offered by telecommunication companies.
• The evolution of cloud computing is briefly
  explained below
• Grid computing Solving large problems with
  parallel computing
• Utility computing Offering computing resources
  as a metered service
• SaaS Network-based subscriptions to applications
• Cloud computing Anytime, anywhere access to IT
  resources delivered dynamically as a service

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Classification of Cloud Computing

• IaaS - Infrastructure as a Service. A model which
  outsources the equipment to support storage,
  hardware, servers and networking components.
• PaaS - Platform as a Service. A model that rents
  hardware, operating systems, storage and network
  capacity over the Internet. 
• SaaS - Software as a Service. A software
  distribution model, hosted by a application
  service provider that is offered to customers
  over the internet.

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Types of Cloud Computing

• Public Cloud Its a model where services are
  offered over the Internet that is open for public
  use, on a pay-per-usage basis.
• Private CloudIts a model where the services are
  offered to a single organization, managed
  internally or externally by a third party.
• Hybrid CloudIts a model that is a mix of public
  and private clouds.
• Community CloudIts an infrastructure shared by
  several organizations supporting a specific
  community.

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Vendors

Sourcehttp//www. http//vendorslandscape.com/
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CRM

• Customer Relationship Management (CRM) is a
  strategy that helps a business to manage its
  customer sales relationships.
• CRM is focused on customer interaction and
  designed in order to optimize revenue,
  profitability and customer loyalty.
• CRM application activities are standardized,
  automated and shared across organizations for
  improving customer interaction of the companies.

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Purpose

• The most obvious purpose of customer relationship
  management is to help a business retain its
  customers.
• It helps the business understand what needs to be
  done in order to get more customers.
• To reduce costs by managing costly complaints and
  finding out what services are useless / useful
  for the customers.

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Fundamentals

• Retaining the existing customers and building a
  relationship with other value-adding allies is
  critical to any corporate performance these days.
  
• Businesses compete multiple product offered,
  created or delivered by networks, alliances and
  partnerships.
• CRM recognizes that long-term relationships with
  customers is one among the most important assets
  for any organisation.

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Sales Cycle

Sourcehttp//www. http//pipedrive.com/
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Understanding CRM Terminologies

• Accounts  an organization or a company that you
  want a business relationship with. Like a
  prospect, partner(s), competitor(s) or
  re-sellers.
• Contacts  any individual from database
  associated to specific accounts.
• Leads  contacts received from different sources.
• Opportunities  the potential sales deal that you
  want to track from the lead.
• Report Real time summaries based in the
  information.

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SalesForce

• Salesforce, headquartered in San Francisco,
  California, was found in 1999 by Marc Benioff
  Parker Harris.
• Its a global cloud computing company.
• Salesforce is known for its Customer Relationship
  Management (CRM) product.
• Its expanded into the Social Enterprise Arena.
• Most innovative company No.1, Forbes Magazine.
• Best 100 companies to work for No.7, Fortune
  Magazine.

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Why SalesForce

• Affordable delivers a CRM for Nonprofit
  organizations at a low cost.
• Accessible allows you to reduce the need to
  upgrade and maintain hardware and expensive
  networks.
• Complete Solution includes Sales, Marketing,
  Service and Partners for better solutions.
• Security provides a safe environment for your
  data.
• Fast Results are achieved fast due to focus on
  innovation.

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SalesForce Products

• Sales Cloud - Sales force automation and CRM
• Service Cloud - Customer service, support, and
  help desk
• ExactTarget Marketing Cloud - Email, mobile,
  social, website marketing
• Salesforce1 Platform - Cloud application
  development
• Chatter - Enterprise social network
• Work.com - Sales performance management

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Sourcehttp//www. http//focusonforce.com/
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Pros Cons of SalesForce

• Pros
• Proven innovator.
• Simple user interface.
• Delivering technology.
• Covers all stages of customer lifecycle.
• Cons
• Competitively weak in SaaS CRM industry.
• Fewer international data centres than
  competitors.
• No scope beyond CRM solutions.
• Solutions for only B2B no CRM for B2C.

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SalesForce Editions

Sourcehttp//www. http//salesforce.com/
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Who can Learn

• There are different types of jobs available in
  Salesforce, based on your preferred job type and
  role, you should go for the specific training
  track(s).
• The job role can be decided based on the
  following
• For Fresher's based on area that they want to
  venture in.
• For Experienced candidates based on
  qualification, work experience the role that
  they have been / want to pursue.
• For a developers with programming knowledge,
  Choices are
• Administration ADM 201 for admin training
• Basic Developer DEV 401
• Advance Developer DEV 501
• Technical Architect DEV 601

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Who can Learn

• For a candidate without programming knowledge,
  Choices are
• Administration ADM 201 for admin training
• Basic Developer DEV 401
• Sales Cloud Consultant
• Service Cloud Consultant
• For a candidate with little programming
  knowledge,
• You can set your path for career development
  journey in SalesForce cloud computing
• Begins the training on Administration ADM 201
  certification
• Then gradually venture into other tracks based on
  your interest area and opportunity you want to
  have.

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Job Opportunities in SalesForce

• Microsoft Cloud computing to create 2 million
  jobs in India and nearly 14 million new jobs
  worldwide by 2015.
• Gartner Cloud market is expected to grow at an
  average of 50 every year till 2015.
• TOI Enterprises used to spend about 32 of
  their IT budget on in-house hardware in 2011, but
  that is down to 24 in 2012.
• IDC The Indian Cloud Market may grow by more
  than 70
• HCL The industry ready workforce for new
  domains like cloud and mobility may be as less as
  5.7 of the current IT workforce.
• 65 US companies are using cloud based solutions
  as on today.

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Job Opportunities in SalesForce

• 159 growth in demand for salesforce.com talent
  since 2009.
• 20 lacs new job will be available in India in
  next 1 year.
• Salesforce.com and Oracle announced a
  comprehensive 9 year partnership encompassing all
  three tiers of cloud computing Applications,
  Platform Infrastructure.

Sourcehttp//www. http//talentneuron.com/
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Salary Trends in SalesForce

Sourcehttp//www. http//indeed.com/
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Salary Trends in SalesForce

Sourcehttp//www.http//developer.salesforce.com
/
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Q A

• Q A

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THANK YOU