Personalized Communications: Limitless Industry Possibilities

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Personalized Communications Limitless
Industry Possibilities
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A Higher Standard

• Customer service expectations continue to
  elevate, with customers now more than ever
  wanting access to service at all times.
  Increasing reachability makes your customers feel
  they are being heard, their needs are being met,
  and they have access to you when they need you
  most. Having this happen through a live
  communication with another person has a greater
  impact than an answering machine recording. All
  industries can benefit from a live call service
  to meet growing customer expectations.

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Medical Offices Hospitals

• Back-to-back calls flood medical offices and
  hospitals from people looking to schedule
  appointments, talk to nurses or doctors, and have
  their specific questions answered. Utilizing a
  HIPAA compliant personalized communication system
  to handle appointment scheduling or redirecting
  calls allows for office personnel to focus on all
  their other responsibilities to keep the office
  running efficiently. Also, when the office closes
  for lunch or is outside of business hours, your
  patients will still be able to reach the
  answering service and receive the same great care
  they have come to expect from your team.

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Employment

• Resumes can be tedious to review, and the process
  takes a great amount of time and resources. Also,
  while people often look great on paper, it
  usually takes a conversation or two with them to
  see if they would actually be a good fit for the
  position or the company as a whole. Utilizing a
  call center to weed through the candidates with a
  personalized scripted phone interview will save
  time and help identify qualified candidates to
  push to the next step in the employment process.

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Law Firms

• Legal services are in constant demand, and if
  potential clients cant reach you due to a busy
  signal or a receptionist being away from their
  desk, you have lost an opportunity. When youre
  the one answering the phone in your own practice,
  you cant do so while in a consultation with a
  client or in court. An answering service reduces
  your overhead and makes sure that every potential
  client that tries to reach you is connected to
  your office at any hour of the day.

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Online Catalog Retail

• An increasing number of people shop online and in
  catalogs, and customers need to be able to call
  and order your products. Being able to speak with
  a live representative instills a sense of
  confidence in the products. A personalized model
  of how to communicate with your customers can be
  designed, and a call agent can take the order,
  give up-to-date pricing, provide specifications
  on products, and collect all shipping and billing
  information needed to complete a transaction.

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Real Estate

• Real estate is a constant on-the-go industry, and
  you can be in or out of the office at a moments
  notice all throughout the day. Even with a cell
  phone, there is no guarantee youll be able to
  answer the phone every time it rings. Call agency
  representatives can take calls to schedule
  viewings with you. They can also answer questions
  about various properties with every detail and
  with accuracy. Imagine the time youll save when
  its determined for you ahead of time who can do
  business with you and who is already well out of
  their budget.

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Transportation

• Call center services are great for busy
  transportation agencies, such as limousine, taxi,
  airport, car rental, and bus services.
  Representatives are able to provide information
  about services, destinations, and travel options.
  They can also book and log reservations. This can
  be a beneficial tool year-round, and especially
  during the busy seasons when you dont want to
  miss a potential reservation due to a busy signal.

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Technology

• A call system can be set up to suit a variety of
  technology businesses, including web hosting,
  software development, and support consultation.
  Technology is always used and ever changing so an
  issue can arise at any moment. Email and SMS
  notifications can be received 24 hours a day
  straight from a server to ensure operations never
  stop running.

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• Personalized Communications offers a full range
  of call center solutions that can be tailored to
  any business, suiting your needs and your style.
  Customer service is the number one priority and
  only highly skilled telecommunications
  professionals will be in contact with your
  customers and clients. This high customer service
  standard is met consistently due to initial and
  on-going training for all managers and call
  agents. You can rest assured your customers and
  clients will be satisfied when communicating with
  our team.
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• http//www.callcenteragency.com/
• 1-800-606-9898