2014 Fraud Report Trends

1

• Identity - Compliance - Fraud

• 2014 Fraud Report Trends

2
2014 Fraud Report Trends1 Increase in
Suspected Fraud Attempts

• The rise in the amount of survey respondents
  reporting suspected fraud in 2013 to 2014 is
  significant.

3
2014 Fraud Report Trends2 Fraudsters Continue
to Target Website Applications
4
2014 Fraud Report Trends3 Credit, Debit
Prepaid Card Fraud Remains a Concern
5
2014 Fraud Report Trends4 Customer Awareness
of Fraud Increases

• In 2014, survey respondents were less likely to
  say that Lack of Customer Awareness was a
  challenge to fraud prevention.
• 35 in 2014 vs.
• 44 in 2013

6
2014 Fraud Report Trends5 Fraudsters Continue
to Shift Tactics

• The shifting tactics used by fraudsters remains
  the 1 industry challenge for fraud prevention
  receiving 73 of the response which is also an
  increase from 60 in 2013.

7
2014 Fraud Report Trends6 Small Dollar Fraud
Prevails
8
Now is the Time to Act!
9
For more fraud trends, download the IDology 2014
Fraud Report athttp//ww2.idology.com/lp/2014fra
udreport.html
10
IDology Customer Satisfaction Survey
I like that I dont have to think about it
much -Online Training Customer
100
99 Rank products features much better, better
or the same as the competition.
99
90
90
88
90 Rank their overall experience as very
satisfied and satisfied.
80
I like the customization available for each
enterprise and how each verification delivers
either a pass or fail result. -Customer, Prepaid
70
60
IDology is constantly working to develop new
features and tools. - Customer, Financial
Services
50
88 Would recommend IDology services to other
people.
40
I am impressed by the ongoing commitment to
innovation and real service mindset from the
company. - Customer, Banking
30
Solid customer care. Knowledgeable and
friendly. - Customer, Financial Services
20
Experience
Products
Advocacy
Neutral