Lesson 5: Olive oil Quality Assurance Lecture 1: Quality Assurance and Management

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C. Olive oil Quality5. Olive oil quality
assurance

1. Quality assurance and management

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Quality Assurance (I)

• Quality assurance is any systematic process of
  checking to see whether a product or service
  being developed is meeting specified requirements
• Many companies have a separate department devoted
  to quality assurance

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Quality Assurance (II)

• A quality assurance system is said to increase
  customer confidence and a company's credibility,
  to improve work processes and efficiency, and to
  enable a company to better compete with others

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Quality Assurance System

• The organizational structure and set of
  procedures, processes and resources required for
  quality management

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Quality Management

• The act of overseeing all activities and tasks
  needed to maintain a desired level of excellence
• This includes creating and implementing quality
  planning and assurance, as well as quality
  control and quality improvement.
• It is also referred to as total quality
  management (TQM).

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Quality management elements (I)

• It is customer-focused. The customer ultimately
  determines the level of quality.
• Continual improvement is also considered
  essential. It drives an organization to be both
  analytical and creative in finding ways to become
  more competitive and effective.
•  

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Quality management elements (II)

• An efficiency imperative that says waste must be
  reduced and all resources maximized is another
  important element
• It also requires top management support and the
  provision of adequate resources to achieve the
  goals set

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Quality management elements (III)

• It aids or facilitates clear understanding
  between all participants
• Measurement and accurate data collection are
  incorporated within it
• Documentation of the current, correct approaches
  (procedures, processes) are at its core

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Summary of 1st Lecture

• Quality assurance
• Quality management