Edward Juarez Pagliocco - Effective Business Communication

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Edward Juarez Pagliocco

• Effective Business Communication

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• What is Communication?
• Communication is a two way process of exchanging
  ideas and information.
• Good communication matters because business
  organizations are made up of people. As Robert
  Kent, former dean of Harvard Business School has
  said, In business, communication is everything.

Edward Juarez Pagliocco
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Benefits of Effective business communication

• Stronger decision making and faster problem
  solving
• Increased productivity and steadier workflow
• Stronger business relationships
• Clearer and more persuasive marketing messages
• Enhanced professional images for both employers
  and companies
• Lower employee turnover and higher employee
  satisfaction

Edward Juarez Pagliocco
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Characteristics of Effective Business
Communication

• Provide Practical Information Give recipient
  useful information to help them perform a desired
  action or understand a new policy of the company.
• Provide facts Use concrete language, specific
  detail, clear and ethical information.
• Provide concise information Highlight the
  important information instead of overloading the
  recipient with information. Clarify and summarize
  effectively.

Edward Juarez Pagliocco
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Communication Skills for Job Seekers

• Organizing ideas and information logically and
  completely
• Expressing ideas and information coherently and
  persuasively
• Listening to others effectively
• Communicating effectively with people from
  diverse backgrounds and experiences
• Using communication technologies effectively and
  efficiently

Edward Juarez Pagliocco
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Informal Communication

• Informal channels of communication include
  grapevine, rumour and gossip. These are referred
  to as informal and are likely to flourish when
  down ward communication is not proper or when
  there are communication gaps.

Edward Juarez Pagliocco
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External Communication

• External communication flows into and out of
  the organization by both formal and informal
  means. Effective communication to people outside
  the organization can help create a good
  reputation and have a positive impact on its
  ultimate success.

Edward Juarez Pagliocco
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THANK YOU
Edward Juarez Pagliocco