ITIL Training | ITIL online training | PECB ISO certification

1
What is ITIL

• formerly known as the Information Technology
  Infrastructure Library, is a set of practices
  for IT Service Management (ITSM) that focuses on
  aligning IT services with the needs of business.
  In its current form (known as ITIL 2011 edition),
  ITIL is published as a series of five core
  volumes, each of which covers a different ITSM
  lifecycle stage. Although ITIL underpins ISO/IEC
  20000 (previously BS15000), the International
  Service Management Standard for IT service
  management, there are some differences between
  the ISO 20000 standard and the ITIL framework.
• ITIL describes processes, procedures, tasks, and
  checklists which are not organization-specific,
  but can be applied by an organization for
  establishing integration with the organization's
  strategy, delivering value, and maintaining a
  minimum level of competency. It allows the
  organization to establish a baseline from which
  it can plan, implement, and measure. It is used
  to demonstrate compliance and to measure
  improvement.
• Service strategy
• Strategy management for IT Services
• Service portfolio management
• Financial management for IT services
• Demand management
• Business relationship management
• .

2
what is ISO
The International Organization for
Standardization (ISO) is an international
standard-setting body composed of representatives
from various national standards organizations.
Founded on 23 February 1947, the organization
promotes worldwide proprietary, industrial and
commercial standards.
Benefits of ISO ISO International Standards
ensure that products and services are safe,
reliable and of good quality. For business, they
are strategic tools that reduce costs by
minimizing waste and errors, and increasing
productivity. They help companies to access new
markets, level the playing field for developing
countries and facilitate free and fair global
trade.
3
ISO standerds

• There are different standers of iso
• ISO 9000 - Quality management
• ISO 14000 - Environmental management
• ISO 3166 - Country codes
• ISO 22000 - Food safety management
• ISO 26000 - Social responsibility
• ISO 50001 - Energy management
• ISO 31000 - Risk management
• ISO 4217 - Currency codes
• ISO 639 - Language codes

4

• ISO 20121 - Sustainable events
• ISO 27001 - Information security
• ISO 45001 - Occupational Health and Safety