Fidelus Employee Spotlight: Unified Communications Trainer

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Fidelus Employee Spotlight Unified
Communications Trainer
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It can sometimes sound like a cliché, but our
people really are the best asset Fidelus has. In
that spirit wed like to regularly highlight some
of the team members that make Fidelus great.Meet
Carolyn Shea, one of our Unified Communications
Trainers. Shes known by our clients for training
team members on Cisco Unified Communications
endpoints using superheroes, and more generally
as a fun, friendly and dedicated instructor.
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When did you first start working at Fidelus?I
started here almost two years ago in August,
2013. My first week was also the week of my
birthday, which happened to fall on that Friday.
I got a very warm welcome from everyone.
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How would you describe the Fidelus culture?The
culture at Fidelus really keeps me going. All
teammates (its always teammates here, never
employees) support each other to make
individual workloads easier to bear, when
possible. I feel like everyone is constantly
learning from each other, especially when
technical and non-technical staff have the
opportunity to collaborate. And of course, the
happy hours together are always fun!
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What extracurricular activities do you partake in
around the office?Im definitely one of the
people who loves to get involved with all the
Fidelus activities. Im part of an office group
that likes to run together. We really keep each
other motivated to push ourselves faster and
farther. Plus, I actually write the Fidelus
internal newsletter, so Im the one keeping
everyone up on the latest HR initiatives,
programs and activities.
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How does Fidelus support your work/life
balance?We have a great, flexible telecommute
policy that allows us to work variably from the
office or at home. But it goes beyond HR
policies. When I trained for a marathon, all
Fidelus teammates were very supportive throughout
my training and after the race. I also do
volunteer work for my sorority, Delta Phi
Epsilon, and the Greater New Haven St. Patricks
Day Parade and have always felt supported in
those activities.
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What do you like best about working at
Fidelus?Its an amazing place to work. This is
my first time being a Unified Communications
Trainer and my first job in training, but I
really enjoy it. I love all the opportunities to
travel and meet new people. Nothing makes me
happier than someone walking out of a training
session feeling confident to use their new phone
or software. That never gets old for me.
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