Elision techno Lab (Dialshree)

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DialShree Call Center Dialer
(Carrier Grade Predictive Dialer)
Team Up With DialShree And Evolve Your Inbound
Outbound Campaigns
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Mission Vision
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Who we are?

• Founded in 2007 by a Pioneer team of VoIP
  Experts, the company has created its patent on
  QoS of Video Telephony.
• We were the first to introduce a comprehensive
  VoIP solution to the Call centre market and have
  successfully got the concept acceptable in the
  market place.
• Systems ranging from 5 up to hundreds extensions
  .

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What we do?

• Working with many of the leading and innovative
  service providers in its core domain VoIP,
  Elision caters to the telecommunication industry,
  ranging from start-ups to established industry
  leaders.
• We have experience with in depth knowledge of
  VoIP technologies which includes IPLC/VoIP/ TDM/
  VoIP and host of ACD/IVR/PD/Loggers for the
  consolidation project including implementation,
  customization, optimization for call recording
  and IVR, PBX integration.
• We are pioneer and leading supplier of VoIP
  solutions, integration, interface
• with VoIP, software engineering, operational
  gap analysis and
• solution architecture.

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Key Strength

• Strong Management Team
• Qualified trained professionals to market,
  install , integrate, support the target
  segment.
• 247 NOC to provide Remote maintenance, with
  complete infrastructure at the facility .
• Voice / Video, Chat , E-mail support available
  247.

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Product Portfolio
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Partial Clientel
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DialShree Predictive Dialer Overview

• DialShree Dialer is a outbound/inbound telephone
  automated system that dial calls from a list of
  uploaded telephone numbers in sequence, screening
  unnecessary calls such as busy signals, no
  answer, answering machines and disconnected
  numbers while predicting at what point a human
  caller will be able to handle the next call.
• DialShree is a software-based Dialer solutions
  that help companies to avoid the use of expensive
  telephony boards and other associated hardware,
  which have high maintenance costs. DialShree
  Dialer are very easy to use, and therefore it is
  used more in following areas like telemarketing,
  payment collection, service follow-ups, surveys
  and appointment confirmation.
• DialShree Dialer is programmed in such a way that
  when human callers pick up calls by measuring the
  number of available agents, lines, average handle
  time and certain other factors to adjust the
  outgoing calls. It use programmable algorithms to
  reduce the time that agents spend waiting between
  conversations, also reducing the occurrence of
  someone answering when no agents are available.

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Manual Dialing VS Predictive Dialing
Manual dialing phone numbers wastes over 75 of
each hour.
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Introduction Market Scenario

• Revolutionary changes in nearly every aspect of
  the traditional outbound/inbound call center.
• Switch from a single-function (telephony-only
  operation), into a multifunctional, multimedia,
  customer service contact center.
• Factors like Call Efficiency, Agent Retention
  Rate and Morale boosting contributing to
  Profitability.
• Predictive Dialer thus serves as a vital
  ingredient in laying foundation of the modern
  contact center making it an ultimate technology
  of choice for inbound/outbound campaigns etc.

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DialShree Network Deployment Diagram
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Key Offering of DialShree Dialer
Automated outboundcall handling Mode with Auto /
Predictive / Manual / Preview Dialing
CTI (Computer Telephony Integration)Ability to
use Telco PSTN / PRI lines, GSM Gateway and VOIP
trunks

Live Real-timeagent statistics and performance
metrics for Quality Analysis.
DNCScribing Management
Robust Digital Recording Loggingin the .wav,
.gsm .mp3 format along with Multiple Search
options
Scheduled Callbacksfor Agent-Only and Anyone
IVR (Interactive Voice Response) Automatic Call
Distribution -automate interaction with client
and distribution of calls
CRM Integration -Capable to integrate with 3rd
Party CRM.
Time Zone Dialingas per each country criteria
SMS Managementfor sending SMS to customer once
call is completed
Multi-purpose Reportfor measuring Agent
Performance Call center metrics at your
fingertips and dashboard with real time metrics
in a visual format
EMAIL Managementis for sending Emails to
customer with all required details of company.
Answering Machine Detection(AMD)detection around
80-85
Scalableto N no. of Agents seats
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DialShree Admin Panel Overview
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DialShree Agent Panel Overview
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