IT Infrastructure Support Management Services

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SOFTENGER INDIA PVT. LTD

• Enterprise IT Infrastructure Support IT Remote
  Support Application Development Web Design
  End-User Computing

Enterprise IT Infrastructure Support Management
Services
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Enterprise IT Infrastructure Support Management
Services
Softenger team of Engineers and Subject Matter
Experts (SMEs) have been successful in addressing
these needs of changing technology processes.
With the best practices, control governance
mechanisms embedded in service delivery framework

• System Administration virtualization
• Database Administration
• Middleware Administration
• Storage (SAN / NAS)Administration
• Backup Recovery Archive BURA
• Tools Administration Monitoring Tracking

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Enterprise IT Infrastructure Support Management
Services
Backup Recovery Archive BURA
Server Management
IT Infrastructure Support
Database Middleware support
Remote Monitoring Support
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System Administration Virtualization Services
Softenger System Administration Services broadly
covers

• Basic System Administration Support Unix /
  Windows server environments that includes OS
  installations upgrade, patch management, System
  monitoring, Performance Management etc.
• Manage Load Balancing High Availability
  (Failover) Cluster
• Environments Configure Manage Load Balancing
  or High Availability (Failover) Cluster
  environments built using Linux , Veritas, HP ,
  IBM or MS Windows with Veritas clustering
  software technology.
• Virtualization SupportServer provisioning, data
  Migration, Support.

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Database Administration Support
Softenger Database Administration Services
broadly covers

• Basic Database Administration Database Schema
  creation Management, Capacity planning,
  Performance management Query tuning, Ensuring
  Database availability, Database movement
  migration, Backup Restore databases, Ensuring
  data security Auditing.
• Database High Availability Capabilities Support-
  Oracle HA Solutions RAC, Dataguard, RMAN,
  Standby Database- Sybase ASE HA option- SQL
  Server HA Solutions Mirroring, Log Shipping,
  Always On Failover Cluster Instancesor
  Availability Groups
• Database Replication SupportMost of the large
  environments, replication is used for performance
  fault tolerance purposes, to ensure business
  data availability and consistency.

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Middleware Administration Management Services
Softenger Middleware Administration Services
broadly covers

• Basic Middleware Administration which includes
  Install, configure, support, monitor, manage and
  maintain WebLogic, WebSphere Application Server
  WebSphere Portal Server, MQ Series, Tomcat, IIS,
  Oracle Directory Server.
• Build deploy scripts for automation of day to
  day tasks.
• Security management within the Application Server
  Web Server environment.
• System Integration App Specific Configuration
  for UAT Production environments.
• Version Migrations.
• Cluster Configuration to provide increased
  scalability and reliability.

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Storage (SAN / NAS) Administration Services
Storage Administration capabilities of Softenger
canvas include supporting EMC, Netapp, Hitachi,
IBM Tivoli Storage Technologies on

• Storage installations provisioning
• Manage Host Level tasks to access Storage
• Optimise Storage utilisation
• Capacity planning
• Migrations across Storage Technologies

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Backup Recovery Archival BURA
BURA Services by Softenger broadly covers

• Design of Enterprise Backup Strategy
• Implementation of Backup , Recovery and Archival
  products
• Symantec Net backup, Backup Exec
• EMC Networker, Avamar, Data Domain
• IBM - Tivoli
• HP - Data Protector (Omni Back)
• Monitoring and performance optimisation of backup
  infrastructure
• Migration of Backup Infrastructure

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Tools Administration Monitoring, Ticketing ,
Governance
Softenger Tools Administration expertise broadly
covers support for

• ITSM Services
• BMC Remedy Service Management Suite
• IBM Smart Cloud Control Desk
• HP Open View Products Suite
• Nagios Suite of products
• Work Load Automation
• BMC Control-M
• CA Workload Automation (Formerly CA
  Autosys)
• IBM Tivoli Workload Scheduler

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Global Delivery Leadership

• Mature and proven expertise in operation and
  transformation
• Proven track record of expertise process
  maturity
• Tailor solution to address your pain points
• Focus on improving infrastructure processes and
  deploying
• Innovating ideas to continuously improve
  IT operation

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Strong Credentials

• In business since last 16 Years and client across
  Asia continent
• 90 repeat business with existing customer
• Managed IT infrastructure operation for more than
  100 customers
• Over the past decade including nearly 50
  complex IT transformation
• An ISO Certified Company

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OUR PROMISE

• WE DONT JUST IMAGINE THE FUTURE,
• WE HELP YOU GET THERE
• WE DONT JUST DELIVER RAPID RESULT,
• WE CREATE LONG TERM VALUE
• WE DONT JUST FOCUS ON THE DESTINATION,
• WE PROMISE A GREAT JOURNEY

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SOFTENGER CLIENTS
Over two decades, Softenger has been recognised
as one of the go to partners by our clients when
it comes to infrastructure support. We have not
only diversified our service portfolio beyond
infrastructure support but have also increased
our geographical foot print in past few years.
The value adds we have offered through our
services and relationships we have built with
these Clients across regions have time and again
demonstrated their trust in us.
Banking Financial
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Manufacturing / Maintenance
Technology
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SOFTENGER OFFICES
TO REACH US
Malaysia A-G-12A, SME Technopreneur centre 2,
2260 Jalan Usahawan 1, 63000 Cyberjaya, Selangor,
Malaysia Contact Person Mr. Gopal Email
 gopal_at_softenger.com Phone [phone]
India - Pune 2B Demech House, 814 Law College
Road, Pune 411 004 Contact Person Ms. Gauri
Ghorpade Email  Gauri_at_softenger.com Phone 91
20 25654714
Hong Kong Suite 605, 6/F China Insurance Group
Building 141 Des Voeux Road central, Central Hong
Kong Contact Person Mr. Manoj Email
manoj_at_softenger.com
Singapore 10 Jalan Besar, 13-08 Sim Lim Tower,
Singapore 208787 Contact Person Ms
Parvathy Email Parvathy_at_softenger.com Phone
65 63923029