Mobile Number Portability General Process Punjab

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Mobile Number Portability General Process Punjab
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Mobile Number Portability General Process

• 1-Where can I call to check the status of my
  Port- in request?
• You can call our 10 digit helpline number
  9653012345?
• 2-What is Unique Porting Code (UPC) and how will
  I get my UPC?
• Whenever you want to Port-in with a new service
  provider, you need to send an SMS PORT to 1900 to
  generate a unique porting code. This code needs
  to be clearly mentioned by you in the Port-in
  form at the time of giving the request.
• 3-After sending the Port-out request to the Old/
  Donor Operator, how much time does it take to
  receive the Unique Porting Code (UPC)?
• You will receive the code instantly after you
  send the SMS.
• 4-What is the Turn around Time (TAT) for the
  Port-In Process?
• Turn around time for complete Port in process is
  7 days. (Subject to positive verification)

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• 5-Can I Port-in from CDMA to GSM and GSM to CDMA?
• Yes, technology allows you to do cross
  portability from CDMA to GSM and GSM to CDMA.
• 6-Will my account balance (Talk time) with
  current mobile operator be carried forward to the
  new mobile account?
• No, the balance amount with the Old operator will
  be forfeited.
• 7-What is the No Service period during the number
  Port-in process?
• No Service Period will be for a maximum of 2
  hours.
• 8- How will I get the information about my No
  Service Period?
• You will receive an SMS informing you about your
  No Service Period
• 9-Apart from switching operators, does MNP allow
  switching services from prepaid to postpaid and
  vice-versa?
• Yes, MNP supports switching of services from
  prepaid to postpaid and postpaid to prepaid.

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• 10- Can I Port-in to any circle within the
  country?
• A- No, with MNP you can Port-in within your home
  circle only.
• 11- With MNP is it possible to Port-in from CDMA
  to GSM and vice versa?
• Yes, technology allows you to Port your mobile
  number from CDMA to GSM and GSM to CDMA.
• 12- After sending a Port-in request to the Donor
  Operator, is there a possibility to cancel the
  same?
• Yes, the cancellation request can be given to the
  retailer in writing with-in 24 hours of
  submitting the port-in request.
• 13- Is there any time period for making a Port-in
  request?
• You need to be with your current operator for a
  minimum of 90 days before switching to other
  operator.
• 14-What happens in case my Port-in request gets
  rejected?
• You will receive an SMS informing you about the
  reason for rejection. In that case you can act
  upon the rejection reason and raise a fresh
  request for Port-in.

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• 15- How will I get the information about success
  / failure of my Port-in request?
• SMS will be sent to you by Videocon Telecom
  Services informing you about the status, No
  Service Period and activation time of your
  Videocon SIM (in case of success).
• 16- Are there any conditions that I need to
  fulfill for a Port- in?
• Conditions to be fulfilled for Port-in are
• aYou should have served a period of 90 (ninety)
  days on your current service provider from the
  date of activation/ last Port-in.
• bPort-in can be done within the same circle.
• cBefore the date of application for porting, you
  should have no outstanding payments to your
  current service provider by way of pending bills.
• dYou should have no pending request to change
  ownership of your mobile number.
• eYou should confirm that the mobile number to be
  ported is not sub-judice.
• fThe porting of your mobile number should not
  have been prohibited by the court of law.

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Thank you!For More Informationwww.videoconteleco
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