ITIL Foundation Training and Certification | Kenna Management

1
ITIL Foundation Training and Certification
2
Overview
The ITIL 2011 Foundation training introduces the
learners to the concepts of IT Services lifecycle
management in order to meet business
expectations. The course uses engaging case
studies to teach the 5 core disciplines of ITIL
best practices covering Service Strategy
Service Design Service Transition Service
Operations Continual Service Improvement
3
Contents

• The ITIL 2011 Foundation Course is designed to
  give the candidate a detailed
• understanding of the following topics
• What is Service Management?
• An Introduction to ITIL
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Exam-Taking Tips

4
Exam Details

• Number of questions 40
• Pass mark 65 (26 out of 40)
• Open book no
• Electronic devices permitted no

Training Duration 2 Days
Training Methods
Virtual Classroom Training
Classroom
Online (E-Learning)
5
Accreditations
Stay Connected To K.M
Facebook
Twitter
LinkedIn
Kenna Management
Kenna Management
Kenna Management
Kenna Management
Call 9030011564 Website www.kennamanagement.com
Address 16-3-1112, IDPL Workers Housing
Society, Hyderanagar, Kukatpally, Hyderabad
500072.