One of the best SAP CRM online training in India, Canada, Australia

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Sap crm online training

• www.leadonlinetraining.com

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introduction

• SAP Customer Relationship Management (SAP CRM) is
  a comprehensive solution for managing your
  customer relationships. It supports all
  customer-focused business areas, from marketing
  to sales and service, as well as customer
  interaction channels, such as the Interaction
  Center, the Internet, and mobile clients.SAP CRM
  is part of SAP Business Suite.The SAP CRM
  documentation offers a comprehensive description
  of the functional scope of SAP CRM, and
  highlights the relationship between the
  application and the underlying technologies.

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What is crm ?

• CRM stands for Customer Relationship Management
  and is a  set of methodologies and tools that
  helps to manage customer relationship in an
  organized way.
• What is sap crm ?
• SAP CRM is the CRM tool provided by SAP

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Why using sap crm ?

• A CRM is used for many a business process but let
  consider a very typical workflow for SAP CRM.
  Typical SAP-CRM Workflow A customer may raise an
  issue with the vendor via any medium like Fax,
  email , telephone etc. If the resolution can not
  be provided immediately by the fron - end
  customer representatives they raise a ticket in
  SAP - CRM which is addressed by a more
  technically equipped personnel. The resolution is
  than forwarded to the customer.

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How To Create a Ticket in SAP CRM?

• Create a ticket-Allows the creation of additional
  tickets.
• Follow-up ticket-Creates a follow up ticket and
  links it to the parent one
• Processed transactions -With this button you will
  be able to       navigate between all
  transactions created between contacts. Every time
  you "End contact", the list is reset.
• Modify / visualize a ticket -Allows for
  modifications and additions to  the ticket

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How To Create a Ticket in SAP CRM?

• Actions -From here you can launch the same
  actions  that you can see in the actions tab
• Linked tickets-This buttons shows all the linked
  tickets to the current one.
• Ticket error-   If any error is detected in the
  current ticket, a   red light will be displayed.
  Pressing the button ,you should be able to see
  the error list. Tickets with error cannot be
  saved.

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advantages of sap crm

• Acquire New Customers  Data enables companies to
  correctly identify their target audience and
  helps focus marketing efforts allowing them to
  acquire new customers.
• Increase Customer Loyalty  Understand your
  customer needs and expectations by gaining more
  customer visibility. Keep your customers happy
  and coming back with repeat purchases, increased
  renewal rates, and customer retention.

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Advantages of sap crm

• Become More Efficient  Standardize and automate
  processes to eliminate manual redundant tasks ,
  and allow employees to quickly access important
  information and complete tasks.
• Keep Your Data Secure  Manage data in the cloud
  and control who has access to view and contribute
  specific.

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