Global Outsourcing Services Provided by Asiatel

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Global Outsourcing Solutions
Services for E-Commerce Companies
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Corporate Profile
Asia Telecom is a Telecommunications company
incorporated in Hong Kong in 1997. Asia Telecom
has subsidiaries in
Singapore Taiwan Philippines Indonesia
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Asia Telecom Business
Fast growing company and adding new lines of
business to provide its customers a new
dimension of service excellence
BPO
Wholesale Telecom Solutions
Retail Telecom Solutions
Distribution Products
Remittances
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Outsourcing Product Suite
Call Center Services

• Back Office Support
• Billing
• Wholesales / Carrier OPS Support
• Learning Center / Outsourcing Tutor
• support for E-learning companies

Data Entry Services
Creative Services

• Offline Online data entry
• Data Processing
• Data Conversion
• Form Processing
• Scanning Services
• E-Book Conversion

• Design services
• Web design

• Outbound Sales
• Collections
• Customer Service
• Market Surveys
• Web Chat

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• For E-Commerce Companies Customer Solutions
  (B2C)
• Handling of inbound calls - The incoming calls
  particularly are helpful in closing deals with
  customers for high value products or services
• Web Chat - Cost effective way of engaging with
  customers visiting your site
• Outbound calling - Call up visitors for special
  promos / cross selling or up- selling
• Outbound calling - To inactive customers /
  dormant customers
• Customer service - Complaints / details of
  dispatch / queries
• Customer Surveys - voice of customer / user
  feedback

Contact Center To Compliment Your Online Model to
Make Sales More Effective Customer Experience
More Complete
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• For E-Commerce Companies Business Solutions
  (B2B)
• B2B outbound - Outbound calls to add vendors or
  merchants to the listing on the website
• This can be direct listing
• Or Appointment setting
• Market surveys for feedback
• B2B help desk - Dedicated help desk to respond to
  queries of merchants / vendors
• Billing process outsourcing
• Inventory tracking of vendors
• Billing of partners
• Pay outs Reconciliation
• Grievance handling
• Acknowledgment of payments
• Refunds

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Client Testimonials
Asia Telecom has been cross selling the products
of Standard Insurance Co. Inc. using a
combination of telesales and online sales. We are
very satisfied with the services and value this
relationship. - Jun Cotoco Sr. Vice President,
Standard Insurance Co. Inc.,
My call center outsourcing relationship with
Asia Telecom is now in its third year. Asia
Telecom is a strategic partner for all the
clients that we represent in North America for
call center outsourcing. Asia Telecom also
represents for us those North American clients
in the growing Asian markets through their call
center, digital marketing and direct sales
teams. First Class Virtual Academy has partnered
with AsiaTelcom to offer through its call
centers a gateway to both North America and
South East Asian markets in on-line
Education. - Greg Kular Managing Director,
First Class Virtual Academy Ltd
Asiatel is synonymous with telesales. We have
seen a good product penetration in the Asian
markets by working with them. - Myles Mojica
VP-Global Operations, Integrated Management
Services Inc.,
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Some of our wholesale telecom partners

• WHOLESALE
• Major Tier 1 Tier 2 International Telecom
  Service Providers

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Our Offices Facilities
HEADQUARTER HONG KONG
REGIONAL OFFICES
CALL CENTER OFFICES

• Singapore

• Philippines Callcenter 1
• 150 seats
• Address U1907-1910 Hanston Square
• Bldg.,San Miguel Ave.Ortigas Centre, Pasig,
  Philippines

128 Tanjong Pager Road, Singapore 088535

• Taiwan
• 10F, No. 42-1 Xuchang St., Zhongzheng Dist,
  Taipei City 10047, Taiwan, ROC

• Indonesia Callcenter 2
• 150 seats
• Address Intiland Tower, Lt. 6 Suite 6A, Jl.
• Panglima Sudirman 101 103, Surabaya 60271,
  East Java -Indonesia

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Corporate Office in Hong Kong
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Our Facilities in Philippines
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Our Facilities in Indonesia
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Thank you! For Inquiries ... bd_at_asiatel.com.hk