healthandsociety.org

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Health and society

• As health care professionals, HHA personnel
  should have training on how to handle the
  difficult patient responsibly. Arguments or
  emotional comments should be avoided. If it
  becomes clear that a certain provider and patient
  are not likely to be compatible, a substitute
  provider should be tried. Should it appear that
  the problem lies with the patient and that it is
  necessary for the HHA to terminate its
  relationship with the patient, the following
  seven steps should be taken
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