Bomb-Threat response

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Family Services of Greater Vancouver Bomb Threat
Education Session
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Introduction

• Profile of a Bomber
• Threat Typology
• What to look for
• Telephone threat form
• Response
• What to look for
• Flowcharts
• Questions

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Profile of a Bomber

• May be over-regulated or lack regulation. The
  latter commit 90 of bombings.
• Psychological characteristics include
• - excessive dedication to cause
• - above average intelligence
• - rigid and fixed rationality
  
• - a driving force which justifies
  destructive behavior.

In a U.S. Treasury Department study of 1,000
bombings, ideology either racial, religious,
right-wing fanaticism, political, anti-protest,
or labor protest, was determined to be the reason
for 54 of those incidents.
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Threat Typology
Types of threats There are many kinds of threats
an agency can receive and some of the most
daunting and least prepared for are Bomb Threats.
Threats can come in different ways

• Written threats

• Telephone threats

• Discovery of an IED

NOTE DISCOVERY OF AN IED INCLUDES SUSPICIOUS
OBJECTS AND INCIDENTS INVOLVING THE PRESENCE OF
THE BOMBER ON SITE.
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Specific Threat

• Listen, this is the last time you will promise
  me something, not deliver and get away with it! I
  have placed a bomb under the stairwell on the
  Third Floor near the computers. I have used an
  alarm clock to make sure that it will explode
  today at noon so get out now!

What if it is 1000? What if it is 1145 ?
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Non-Specific Threat

• There is a bomb in your building and its going
  to go off at 3 oclock!

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Written Threats

• AVOID EXCESSIVE HANDLING
• NOTIFY POLICE AGENCY HAVING JURISDICTION
• NOTIFY PROGRAM/OFFICE MANAGER
• EVALUATE THREAT
• ESTABLISH COUNTER-MEASURES ( IF ANY )

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Telephone threats

• Staff Good morning, Family Services, how may I
  help you ?
• Caller You better get out, a bomb is
  gonna explode and destroy your files.
• Staff What did you say ?
• Caller ( Repeats same statement )
• Staff Where is the bomb ?
• Caller Im after your adoption files.
• Staff Why are you doing this ?
• Caller Youll find out after it
  explodes. You wont be controllin who can and
  cant adopt for a long time.

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Discovery of an IED

• Mailed items

Visual distractions Foreign or air mail, or
special delivery Restrictive markings such as
Confidential, Personal Hand written or
poorly-typed address Excessive securing material
such as masking tape, string, etc.
Excessive Postage Incorrect Titles Titles but no
names Misspelling of common words Oily stains or
discoloration No return address Excessive
weight Rigid envelope Lopsided or uneven
envelope Protruding wires or tinfoil
DO NOT OPEN OR ATTEMPT TO OPEN SOAK IN WATER OR
ANYTHING ELSE TOUCH UNNECESSARILY PUT IN A
CONFINED SPACE
Other items

• Suspicious or unknown item
• Items that do not belong in the specific area
• Items that tick or make other noises

If you discover an IED or believe an item may
contain an IED, DO NOT TOUCH IT and DO NOT ASSUME
IT IS THE ONLY ONE!
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Telephone threat form
CALL TAKEN AT
BACKGROUND NOISES
TIME______________ DDMMYY.. DURATION OF
CALL______________________________________________
___________ PHONE CALLED________________________
____________________________________ NUMBER(S) ON
CALL DISPLAY______________________________________
_________
STREET ____________ HOUSE ___________AIRCRAFT__
__________________ VOICES ____________ MUSIC
___________MACHINERY ________________ OTHER
__________________________________________________
____________________ _____________________________
_________________________________________
EXACT WORDING OF THREAT
CALLERS VOICE
__________________________________________________
__________________________________________________
____________________
ACCENT (SPECIFY)__________________________________
_______________________ SPEECH IMPEDIMENT_________
_____________________________________ VOLUME
(LOUD,SOFT,ETC.)__________________________________
_______ CADENCE (FAST, SLOW,ETC)__________________
______________________ DICTION (CLEAR,
MUFFLED)_________________________________________
MANNER (CALM, EMOTIONAL)__________________________
_____________ DID YOU RECOGNIZE THE
VOICE?____________________________________ IF SO,
WHO DO YOU THINK IT WAS?__________________________
_________ WAS THE CALLER FAMILIAR WITH THE AREA /
FACILITY?______________
QUESTIONS TO ASK
1. WHEN IS THE BOMB GOING TO EXPLODE?
__________________________________________________
________________________ 2. WHERE DID YOU PUT
THE BOMB?
__________________________________________________
________________________ 3. WHEN DID YOU PUT IT
THERE?
__________________________________________________
________________________ 4. WHAT DOES THE BOMB
LOOK LIKE? _____________________
______________________ ___________________________
___ 5. WHAT KIND OF BOMB IS IT?
_________________________________
_________________________________________ 6.
WHAT WILL MAKE THE BOMB EXPLODE?
__________________________________________________
________________________ 7. DID YOU PLACE THE
BOMB?
__________________________________________________
________________________ 8. WHY DID YOU PLACE
THE BOMB?
__________________________________________________
________________________ 9. WHAT IS YOUR NAME?

__________________________________________________
________________________ 10. WHERE ARE YOU?

__________________________________________________
________________________ 11. WHAT IS YOUR
ADDRESS?
__________________________________________________
________________________
THREAT LANGUAGE
WELL SPOKEN________ INCOHERENT______IRRATIONAL_
_________ ABUSIVE________TAPED
MESSAGE________________________ MESSAGE READ BY
CALLER_____________OTHER__________________
RECORDED / CALL TRACED
DID YOU RECORD THE CALL?__________________________
_______________
ACTIVATE CALL TRACE? (IE.
57)______________________________________ THREAT
RECIPIENT ________________________________________
__________
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Information Gathering

• INTERVIEW THE PERSON WHO RECEIVED THE CALL.
• ENSURE THAT THE THREAT RECIEPIENT HAS COMPLETED A
  COPY OF THE BOMB THREAT TELEPHONE CHECK-LIST
• CONFIRM THE INFORMATION IS COMPLETE AND EXACT
• IF THE THREAT IS DEPARTMENT SPECIFIC, GET
  INFORMATION FROM DEPT. SUPERVISOR / MANAGER AND
  ANY MENTIONED STAFF
• ADVISE THREAT RECIPIENT AND OTHER STAFF TO REMAIN
  AVAILABLE FOR FURTHER QUESTIONING BY POLICE

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Staff Response

• Take every threat seriously

• Contact the Office or Program Manager or
  designate and the authorities (Police)

• Enact the Office/Programs Bomb Threat Response
  Plan

• If there was no threat but a suspected mail
  bomb is found, do not touch it, contact
  Office/Program Manager, and the Police

• If a search takes place and an IED is found, do
  not touch it and use tape to mark its location
  from the nearest building entrance by laying the
  tape down on the floor, along the shortest route

• If an evacuation is ordered, advise all staff
  to take their personal belongings with them as
  they will not be allowed to re-enter the building

• Leave office doors and windows open (this might
  help dissipate the blast)

• Stay at the evacuation meeting point until
  dismissed by the responsible authorities
• (Do NOT go for Lunch/Breakfast/Dinner, etc.

• Only re-enter the building when advised to do
  so by the Officer in Charge .

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Family Services of Greater VancouverDirector of
Corporate Services RoleBOMB THREAT
Contact / Liaise with
Program Director
Program Manager/ Supervisor
Coordinator HS
Open and Run Emergency Resource Control
Centre (ERCC)
Gather and Provide Resources to Communicate/Liaise
with ERCC, Site Security/Bldg Manager (Maps,
information, location of IED, Nature of Threat)
Gather Resources, Consult Procedures, Prepare
Emergency Kits (Where necessary)
Provide Specific Site/Program knowledge and
Physical resources to Police/Fire Rescue (Where
required)
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Family Services of Greater VancouverProgram
Directors RoleBOMB THREAT

• Program Directors Duties and Responsibilities
• The Program Director must attend the EERC and
  assist
• The D.O.C. with the following
• Opening and Running the EERC
• Getting call-out lists
• Facilitating Accessibility to EAP program for
• those involved in the threat
• Liaising with the Program Manager/Supervisor in
  assessing Threat
• Providing required client and staffing
  information to the D.O.C.

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Family Services of Greater VancouverProgram
Manager/Supervisors RoleBOMB THREAT

• Program Manager/Supervisors Responsibilities
• Ensure the safety of staff and clients
• Organize evacuation of site/building/floor
• Consult site-specific procedure (and keep safe)
• Ensure emergency call list, client and staff
  check lists are available
• Act as resource for attending Authorities
• Ensure Record of Threatened Explosive devices is
  presented to
• Attending authorities (VCP/RCMP/Bomb disposal
  unit/VFRS)
• Liaise with Program Director
• Liaise with Coordinator, Health and Safety when
  on site
• Where applicable, liaise with building
• Security
• Manager/
• Landlord
• Other
• Services

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Family Services of Greater VancouverHealth and
Safety Coordinators RoleBOMB THREAT

• Attend EERC and assist D.O.C. and
• Program Managers with
• Gathering Resources (Site maps, contacts, etc)
• Consulting the Corporate Bomb Threat Procedure
• Preparing Emergency Kits (where necessary)
• Transporting information and to affected site
  (where necessary)

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Family Services of Greater VancouverStaff
Members Role(s)BOMB THREAT

• Be a resource to Office/Program Manager, Search
  Team, Police.
• Assist in a search of their own workspace
• Leave Doors and/or windows open when/where
  requested to do so
• Trace location of IED to nearest entrance by the
  use of tape on the floor
• Take personal belongings/valuables with them when
  evacuating
• Follow procedure, stay with fellow staff members
  at designated rally point
• While waiting, be available for Search Team
  and/or Police questions and/or to assist with
  search
• Do not re-enter the building until
  advised/requested to do so by the Officer in
  Charge

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THE END

• THANK YOU,
• STAY SAFE
• AND
• PRACTICE