Complaint Management software - PowerPoint PPT Presentation

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Complaint Management software

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NABD Complaint management software automates the complaint from event intake through investigating, recording, tracking and resolve the cause of customer complaints is tough part of any company or firm’s quality management process. – PowerPoint PPT presentation

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Title: Complaint Management software


1
Complaint Management software
  • By NABD system

2
The Software solution are use to handle
  • NABD Complaint management software
  • NABD Complaint management software automates
    the complaint from event intake through
    investigating, recording, tracking and resolve
    the cause of customer complaints is tough part of
    any company or firms quality management process.
    The analytic and reporting capability of the
    complaints management software helps complaint
    management system, help complaint managers to
    identify trends and find recurring problem
    solve this problem.
  • Establishing and agreeing on the complaint
  • Manage quality during the process
  • Compensation
  • Complaint management software track complaint in
    terms of-
  • Complaint nature
  • Complaint source
  • Complaint type
  • Complaint receiving time date
  • Complaint attending person

3
NABD complaint management software
  • The unique feature of complaint management
    software is, it is completely online web based
    ensure the data from anywhere on real time basis.
  • Customer complaint comes through various channels
    like, voice telephony, website, email, direct
    reference etc.

4
NABD complaint management software ensures that
its regularly monitors the complaint related
activities through integrated tracking features
in the software. With NABD complaint management
you can centralize the complaint as recording
process.
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