COM 295 Final Exam Latest

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COM 295 Final Exam Latest

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• 1. Your coworker LaRita has asked you to review
  her slide presentation. You notice that it is
  difficult to recognize and process the most
  important ideas and information. To help her fix
  this, what will you recommend that she change?
• She should include a compelling image every few
  slides.
• She should choose dark backgrounds and text
  colors.
• She should use bold or italics to highlight key
  ideas.
• She should limit her text to five words per line
  and three to four lines per slide.
•  
• 2. A colleague asks you for advice on how to
  understand the audience of his persuasive
  message. Which of the following pieces of advice
  will you offer?
• Ask as few questions as possible to avoid
  annoying them.
• Focus on their values and not their needs.
• Wait until the message is perfected before
  choosing the right audience.
• Consider the psychological principles that impact
  people's decisions.

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• 3. Which of the following is true of competence?
• It is often evaluated by one's track record of
  achievements.
• It has grown less important in the post-trust
  era.
• It is innate and cannot be gained through
  experience.
• It increases when individuals focus on connecting
  with others.
•  
• 4. ?In order to focus your presentation on
  people, you should
• use a lot of "I" statements
• include as many photographs as possible in your
  slides
• make individuals and groups the subject of your
  sentences
• avoid using presentation software or other
  technology

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• 5. _____ is the process of converting meaning
  into messages composed of words and nonverbal
  signals.
• Filtering
• Encoding
• Decoding
• Translating
•  
• 6. Which of the following is a trait of
  individualists?
• They communicate directly to efficiently deal
  with work tasks and outcomes.
• They stay in relationships even when they are no
  longer mutually satisfying.
• They tend to follow the perceived dreams and
  goals of the group as a matter of duty.
• They tend to stay in contact with and work
  through extended networks.

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• 7. Performing at the highest standards, not just
  for oneself, but for the team, for the
  supervisor, for the consumer, and for the
  company's shareholders, indicates a sense of
  _________.
• opportunity
• accountability
• individuality
• future-orientation
•  
• 8. ?The career summary section of a résumé should
  provide the candidate's ________.
• major accomplishments, abilities, and attributes
• memberships, awards, certifications and
  licensure, and activities
• objective for the job search
• list of personal references

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• 9. Which of the following is typically included
  in the reviewing stage of writing an effective
  business message? 
• ensuring the communication is fair
• identifying the primary message and key points
• finding the needs of the audience
• setting a positive and other-oriented tone
•  
• 10. Gregor, who works at a textbook company, has
  put together a presentation proposing that the
  company save money by getting its images from
  less expensive stock photo sites. Gregor needs to
  present his idea to the executive committee.
  Considering the content of his presentation,
  which of the following people on the committee
  should he most try to influence?
• The design director
• The editorial director
• The marketing director
• The production editor

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• 11. Which of the following should contain all
  your research sources and should be provided at
  the end of your report?
• the reference list
• citations
• table of contents
• the executive summary
•  
• 12. Javier is an editorial manager at a
  publishing company. He wants to give one of his
  supervisors an "Employee of the Year" award.
  Which of the following supervisors should he
  choose if he is looking for an employee with a
  strong sense of caring?
• Ayesha, who always takes on extra work to help
  the department meet its deadlines
• Jenny, who helps her employees develop the skills
  that will allow them to advance
• Paul, who is the best copy editor and proofreader
  in the department
• Jon, who sets short- and long-term deadlines for
  every project and meets them promptly

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• 13. Bao is conducting a study that compares the
  cost of keeping print messages on file versus
  storing digital messages in the cloud. What
  aspect of communications relates to the storage
  of messages?
• planning
• constraint
• coordination
• permanence
•  
• 14. Which of the following facilitates a one-stop
  work space containing project and meeting
  information, shared files, and communication
  platforms?
• social networking
• written messages
• webinar
• texting

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• 15. In the context of developing persuasive
  messages, which of the following is most likely
  to help you demonstrate a voice of competence?
• focusing only on logical appeals
• developing strong ideas in the interest of your
  audience
• adopting the tone of mass advertising such as
  over-the-top appeals
• using only emotional appeals in your persuasive
  messages
•  
• 16. By doing audience analysis, Radika discovers
  that the people she will be giving her sales
  presentation to know very little about her
  product. Because of this, she is likely to decide
  to
• use only emotional appeals in her presentation
• eliminate bulleted and numbered lists from her
  slides
• involve them in her presentation
• spend more presentation time informing the
  audience

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• 17. Which of the following is true of documenting
  secondary research sources?
• The only thing that has to be documented is a
  direct quotation.
• Statements that are paraphrased do not require
  documentation.
• Writers can use a variety of documentation
  systems, including MLA and APA styles.
• Ideas that are summarized do not require
  documentation.
•  
• 18. Your résumé should tell a story of
• how you plan to improve your areas of weakness
• your educational accomplishments
• the value can provide to a company
• everything you have learned and done in your
  previous job

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• 19. A mistake that many job applicants make while
  creating résumés is
• trying to display everything they do well
• highlighting only a few of their abilities and
  attributes
• forgetting to include their hobbies and other
  interests
• neglecting to include areas they need to improve
  on
•  
• 20. Vanessa has been assigned the task of
  creating an effective business message aimed at
  improving the productivity of the employees in
  her company. In the process of creating the
  business message, she studies the background of
  the employees, their needs, and priorities. To
  which step of the planning process for developing
  influential messages does Vanessa's action
  typically belong?
• Message review
• Message structuring
• Audience analysis
• Idea development

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• 21. In the context of persuasive messages,
  validating your readers means that you are
• overcoming objections by providing counterpoints
• recognizing and appreciating others' needs and
  preferences as legitimate
• demonstrating a business needa gap between what
  is and what could be
• providing solid reasons why your product,
  service, or idea benefits readers
•  
• 22. Lori is using secondary research to develop a
  business report. How can she write her report in
  a way that demonstrates originality in thought?
• Adopt a methodical approach to decision making
• Generate her own conclusions and recommendations
• Cite all her research sources
• Use the most current documentation guidelines

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• 23. Rick is trying to schedule a video
  teleconference with colleagues at several
  locations. To do so, he needs to coordinate their
  schedules and also check to see if the company
  needs to invest in any additional resources to
  make it happen. By addressing coordination and
  resource issues, he is dealing with
• control
• richness
• constraint
• immediacy
•  
• 24. One of the first tasks to accomplish when
  developing a presentation is to
• use headings to create a storyboard
• understand the needs of your audience
• develop effective slides
• gather content for an effective review

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• 25. Which of the following is an example of
  psychological noise?
• Jenna's boss does not take her complaint
  seriously because he thinks teenagers always
  exaggerate.
• Jenna's boss does not understand that when she
  says a product is "bad," she means she likes it.
• Jenna's boss does not understand what she tells
  him because his hearing aid battery dies.
• Jenna's boss does not take her complaint
  seriously because construction noise prevented
  him from hearing it.
•  
• 26. Which of the following is typically included
  in the drafting stage of writing an effective
  business message?
• identifying the primary message and key points
• ensuring that the communication is fair
• finding the needs of the audience
• setting a positive and other-oriented tone

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• 27. Which of the following is useful advice on
  conducting business across cultures with those
  who have limited English ability?
• Speak at your normal, regular pace instead of
  speaking slowly as this may be viewed as
  disrespectful.
• Use slang and jargon instead of literal language
  as much as possible.
• Allow those with limited English ability enough
  time to process their thoughts into English.
• Determine a person's level of communication
  proficiency within the first few moments of your
  interactions with them.
•  
• 28. _____ noise occurs when communicators apply
  different meanings to the same words or phrases.
• Physical
• semantic
• Cognitive
• Psychological

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• 29. Which of the following is an example of
  projected cognitive similarity?
• Bill assumes that the cultural stereotypes shown
  in the popular media are true.
• Deirdre assumes that other cultural groups have
  the same values as hers.
• Rico assumes that all cultures are inferior to
  his culture.
• Elana assumes that no two cultures are alike in
  terms of values and norms.
•  
• 30. In order to design your slides to facilitate
  ease of processing, you should
• use complex charts for complex information
• provide as much information as possible on every
  slide
• use at least one compelling image on every slide
• limit your text to ten words per line

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