IT 284 HELP Real Education/it284help.com

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IT 284 HELP Real Education/ it284help.com
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IT 284 HELP Real Education

• IT 284 Entire Course
• For more course tutorials visit
• www.it284help.com
• IT 284 Week 1 CheckPoint 1 The Customer Service
  Model
• IT 284 Week 1 CheckPoint 2 Computer Support
  Dependencies
• IT 284 Week 1 Assignment Defining Computer
  Support
• IT 284 Week 2 CheckPoint Communication Techniques
• IT 284 Week 2 DQs
• IT 284 Week 3 Assignment How to Communicate

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IT 284 HELP Real Education

• IT 284 Week 1 Assignment Defining Computer
  Support (UOP)
• For more course tutorials visit
• www.it284help.com
• Research, using at least 3 references, and Write,
  in APA format, a 700-word paper in response to
  the following
• You are a support technician manager building a
  help desk team. Your primary operation is to
  service customers with both hardware and software
  issues from a variety of PC platforms.

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IT 284 HELP Real Education

• IT 284 Week 1 CheckPoint 1 The Customer Service
  Model (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response to the
  following As a customer support technician,
  there are many tools that facilitate prominent
  communication between the employee and the
  consumer. Include the components of the customer
  service model identified within your text. How
  would you use them to develop a customer
  experience strategy?

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IT 284 HELP Real Education

• IT 284 Week 1 CheckPoint 2 Computer Support
  Dependencies (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response to the
  following Computer support plays a vital role in
  an organizations operations. Include how
  computer support interrelates with various
  departments such as HR, finance, marketing, and
  operations. What affect does this support have on
  the functionality of these departments? Identify
  possible consequences that an organization may
  endure if its computer support lacks development.

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IT 284 HELP Real Education

• IT 284 Week 2 CheckPoint Communication
  Techniques (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response to the
  following Building rapport with your customer is
  an inevitable component of computer support.
  Include the different techniques used to acquire
  and uphold the trust of your customer. How might
  the different communication skills, referred to
  in the text, facilitate rapport? Provide an
  example, during your current or past employment,
  of a time when you were required to use
  communication skills to build the trust of your
  customer. Were you successful? Explain your
  answer.

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IT 284 HELP Real Education

• IT 284 Week 2 DQs (UOP)
• For more course tutorials visit
• www.it284help.com
• What are some trends that computer support has
  witnessed over the past 10 years? How does the
  cost benefit of operating a help desk affect the
  utility of service support? What computer support
  trends have you witnessed in your work
  experience? How has this helped productivity
  within your organization? Explain your answer.

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IT 284 HELP Real Education

• IT 284 Week 3 Assignment How to Communicate
  (UOP)
• For more course tutorials visit
• www.it284help.com
• Consider the following scenario
• Note that communication is a key component to
  professional customer service. Bill, a project
  manager from a financial firm, calls the computer
  support hotline and expresses his frustrations
  with the software he has just purchased from your
  company.

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IT 284 HELP Real Education

• IT 284 Week 3 CheckPoint Using an ARS (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response to the
  following The usage of an automated response
  system (ARS) enables problem identification by
  directing the customer to the appropriate support
  services. Identify the advantages and
  disadvantages of using such a system. Include the
  perceptions of the employee and customer when
  forced to use an ARS. How does an ARS affect the
  quality of the support services? What other
  technologies may be used to facilitate computer
  support, and how are they important?

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IT 284 HELP Real Education

• IT 284 Week 4 CheckPoint Defining the Customer
  (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response defining the
  various external customers found within computer
  support. How are these customers different from
  one another? How are the expectations of computer
  support different among various external
  customers?

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IT 284 HELP Real Education

• IT 284 Week 4 DQs (UOP)
• For more course tutorials visit
• www.it284help.com
• Organizations may not always know the needs or
  expectations of their consumers. What are
  considerations an organization must acknowledge
  when assessing these and how do they relate to
  each other? Provide an example of a current or
  past work experience when your organization lost
  sight of the underlying needs and expectations of
  your customer. What would you have done
  differently to ensure these needs and
  expectations were upheld?

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IT 284 HELP Real Education

• IT 284 Week 5 Assignment The Needs of Customer
  and Customer Support Technicians (UOP)
• For more course tutorials visit
• www.it284help.com
• Research, using at least 3 references, and Write,
  in APA format, a 700-word paper responding to the
  following Customers and customer support
  employees are similar yet different in many ways.
  Assess the requirements of each and how they
  fulfill each others needs. Your paper must
  include aspects pertaining to the satisfaction
  and the perceived expectations of each party.

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IT 284 HELP Real Education

• IT 284 Week 5 CheckPoint Operational Differences
  (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response identifying how
  the tasks of an internal and frontline computer
  support technician differ. How do these
  differences affect the level of employee
  satisfaction? What factors are involved when
  satisfying your employees? Explain your answer.

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IT 284 HELP Real Education

• IT 284 Week 6 CheckPoint Using Technology With
  Voice (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response to the
  following Local computer support provides an
  over-the-phone experience for the customer in
  need of problem resolution. Include the
  disadvantages of not seeing the customer
  face-to-face? How does technology enrich the
  customers phone experience? Explain your answer.

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IT 284 HELP Real Education

• IT 284 Week 6 DQs (UOP)
• For more course tutorials visit
• www.it284help.com
• Computer applications help minimize the
  communication barriers experienced over the phone
  throughout the support process. How do they
  maximize the support technicians efficiency?
  Explain a current or past work experience where
  you used both phone and a computer application to
  facilitate a customer.

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IT 284 HELP Real Education

• IT 284 Week 7 CheckPoint Phone Etiquette (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word response to the
  following
• Effective telephone communication is an expected
  attribute within any computer support
  organization. Discuss best practices used in
  pregreeting, greeting, conversation, and closing
  that facilitate a successful call. In addition,
  identify the proper uses of phone functions and
  how they assist computer support specialists in
  resolving problems

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IT 284 HELP Real Education

• IT 284 Week 7 Collaborative Assignment On and
  Offsite Support Strategies (UOP)
• For more course tutorials visit
• www.it284help.com
• Scenario 1 Steve recently purchased a new
  computer from the local electronics outlet. Now,
  3 months after buying his new computer, his
  monitor is frozen and will not restart without
  unplugging the machine. He tells you that all of
  his family photos have been saved on the hard
  drive and that it is imperative for you to
  retrieve them.

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IT 284 HELP Real Education

• IT 284 Week 8 CheckPoint Dissecting the Problem
  (UOP)
• For more course tutorials visit
• www.it284help.com
• Write a 200- to 300-word essay in response to the
  following Conflict resolution strategies help
  minimize the time required for problem solving
  computer support issues.

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IT 284 HELP Real Education

• IT 284 Week 8 DQs (UOP)
• For more course tutorials visit
• www.it284help.com
• Serving Internal and External Customers offers
  problem resolution and recovery strategies used
  to diffuse disgruntled customers. What are these
  strategies and why are they dependent on the type
  of consumer in need of support? How are these
  tools affected when the support is solely over
  the phone?

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IT 284 HELP Real Education

• IT 284 Week 9 Capstone CheckPoint Establishing
  Seamless Support
• For more course tutorials visit
• www.it284help.com
• Enterprise computer support has experienced
  on-going development to better serve various
  consumer bases.
• Write a 200- to 300-word response encompassing
  strategies that would help minimize
  miscommunication between the two parties. Within
  the text, what components of the problem solving
  strategy

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IT 284 HELP Real Education

• IT 284 Week 9 Final Project Handling Difficult
  Customers (powerpoint paper only)
• For more course tutorials visit
• www.it284help.com
• Resource Appendix A
• Construct a checklist of at least seven reasons
  why customers become difficult when communicating
  their technical problems. From your list, choose
  three of these common complaint behaviors and
  address how you would resolve them using the
  following concepts
• Consumer emotions

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IT 284 HELP Real Education