NetSuite cloud program offered by BM Online

1
APAC Region Customers
2
ABS-CBN Streamlined Business Using NetSuite
Two-Tier ERP model

• Challenges
• Costly IT maintenance for patchwork of software
  applications across multiple operating regions
• Lacked worldwide visibility into sales
  effectiveness and inventory levels
• Adding new customers, products, promotions, and
  locations required IT support and resulted in
  delays
• NetSuite Benefits
• Flexible, efficient two-tier ERP model with
  integrated reporting into parent company's SAP
  instance
• Self-service capabilities eliminated dependence
  on IT
• Flexible and reliable CRM, inventory tracking,
  and accounting across multiple operating regions

• Overview
• Provider of TV broadcast services
• Based in Quezon City, Philippines and Redwood
  City, CA
• Replaced custom CRM and ERP system
• Chose NetSuite ERP, CRM, and inventory over
  Microsoft Great Plains

NetSuite provides the functionality and
flexibility we needed, and a single version of
the truth, with a reduced initial cost outlay.

3
Philippines Delivery Service AIR21 Takes Flight
in the NetSuite Cloud

• Challenges
• Inconsistent processes inaccurate information
  from lack of integration between previous legacy
  system other applications
• Couldnt leverage huge volume of customer records
  to cultivate stronger relationships drive
  cross-sell revenue.
• NetSuite Benefits
• Leverage customer data accumulated over its
  34-year history, netting top-line results without
  manual.
• Monitor performance make data-driven decisions
  with 360 view across lead-to-opportunity-to-cash
  lifecycle.
• Field personnel utilizing NetSuites mobile
  capabilities for data access while on the road
  and meeting with clients.

• Overview
• Logistics services ranging from door-to-door
  delivery, sea freight, crating, warehousing,
  trucking.
• Based in Manila, Philippines
• Customer since 2012
• Replaced heavily customized legacy CRM
  application
• Using NetSuite CRM

The reporting capabilities of NetSuite allow us
to keep stakeholders informed in a simple yet
elegant fashion.

4
Alpha Energy Powers Up Its Distribution Business
on NetSuite

• Challenges
• Time-consuming and error-prone data re-entry with
  MYOB and Microsoft Access desktop applications
• Costly downtime from occasional on-premise server
  failures
• Payments and invoicing through MYOB affected
  staff productivity, slowing cash flow
• NetSuite Benefits
• Improved staff productivity by 20 since
  disparate MYOB and Microsoft Access applications
  were replaced
• Real-time visibility across financials, CRM,
  inventory, sales and procurement
• Role-based profiles give personnel flexibility to
  manage warehousing, sales, website, marketing,
  procurement etc.

• Overview
• Wholesale distributor of electrical power
  equipment
• Based in Tullamarine, Victoria, Australia
• Customer since 2007
• Replaced MYOB, Microsoft Access
• Using NetSuite, NetSuite Financials, Inventory
  Management, Order Management, SuiteCommerce, CRM,
  Marketing Automation

NetSuite is an amazingly efficient program that
makes our business much more effective than we
were with our old systems.

5
Antech Saves 75 On IT Costs and Grows Home
Delivery Business 250 With NetSuite

• Challenges
• Hairball of multiple applications created errors,
  delays, and inventory inaccuracies
• Lack of consistent process controls and
  scalability prevented growth of home delivery
  business
• Disparate systems meant no real-time visibility
• NetSuite Benefits
• Faster delivery and more consistent customer
  experience due to superior inventory controls
• Home delivery business has grown 250
• Rich customer demographic data collected led to
  profitable spinoff of consumer intelligence
  business.

• Overview
• Paediatric nutrition specialist
• Based in Manila, Philippines
• Customer since 2008
• Switched from MYOB, Access, spreadsheets, other
  point solutions
• Using OneWorld

NetSuite has a best-in-class system with controls
that are tested and proven in the real world.

6
NetSuite OneWorld Helps Enable 200 Growth at
Atlassian Software

• Challenges
• Couldnt handle rapid growth with existing
  software
• Needed to consolidate across subsidiaries, while
  managing 15,000 customers
• Manual currency conversions increased risk of
  error
• NetSuite OneWorld Benefits
• Real-time consolidation across 7 subsidiaries
  based on sales into 138 countries
• Automated multi-currency management
• Leveraging integrated budgeting and planning

• Overview
• Business enterprise software company
• Founded in 2002
• 225 employees
• Based in Sydney, Australia
• Replaced MYOB and spreadsheets
• NetSuite OneWorld and Financial Planning

No one at Atlassian has to maintain NetSuite...
and it has allowed us to build a stable and
reliable financial platform to support the
company through its dramatic growth.

7
BearingPoint Saved 250K Using NetSuite OpenAir

• Challenges
• Spinning off a 130-employee "startup" within a
  90-day timeframe
• Needed a complete business software architecture
  but parent companys on-premise solution was too
  costly
• Wanted to boost sales pipeline visibility
• NetSuite Benefits
• Added pipeline visibility and other functions
  while saving more than 250K in upgrade costs
• Monthly invoices are now processed in 4 days
  rather than 2 weeks
• DSO (Days Sales Outstanding) has been cut by 30

• Overview
• Provider of IT consulting services
• Based in Sydney, Australia
• Replaced Sage ACCPAC and PeopleSoft
• NetSuite OpenAir, financials, CRM

Prior to NetSuite, we were many versions behind
out parent's applications because of the costs
and detailed customizations needed to upgrade.

8
NetSuite Supports Packaging Company's 176 Growth
Without Adding New Staff

• Challenges
• Rapid growth strained existing small business
  systems
• Time consuming deals with multiple third party
  warehouses and costly manual processes
• Poor visibility of third party suppliers made it
  difficult to track customer orders or resolve
  dispatch problems
• IT systems were inadequate to support eCommerce
  plans and international growth
• NetSuite OneWorld Benefits
• Supported 172 growth to a 11.2 million turnover
  and doubling in daily orders, without adding
  staff
• Saving approximately 200,000 per year in staff
  time by replacing manual processes with automated
  tools
• 100 faster response times in resolving
  distribution problems

• Overview
• Provides environment-friendly solutions and
  materials to companies
• Based in Sydney, Australia
• NetSuite OneWorld
• Chose NetSuite over Sage CRM, MYOB and other
  applications

To grow 176 in 12 months with no slowdown as we
did, we needed it (NetSuite), just as we'll need
it to grow to 500 or 1000 invoices per day in the
future.

9
NetSuite OneWorld Helps Retailer Grow 60,
Streamline Key Business Processes

• Challenges
• Lack of inventory visibility prevented growth
  opportunities
• Order processing slowed by manual data transfers
  between MYOB and the company's custom Website
• Manual data entry delayed responses to customer
  inquiries
• Inventory slowdowns prevented expanding on new
  products
• NetSuite Benefits
• Instant handling of customers inquiries on
  product availability
• Cart-abandonment rates decreased from 25 to 10
• Processing time cut by 75 from time-of-order to
  shipping
• Ship orders from 150 to over 600 daily
• Increase inventory turnover by 30
• 60 growth with only 10 increase in staffing

• Overview
• Plex Pty Ltd.
• Based in Stanmore NSW, Australia
• Using NetSuite SuiteCommerce, and Advanced
  Inventory
• Switched from MYOB
• Partners with OnSite

With NetSuite, we can now rely on real-time
inventory information across multiple warehouses
and, in the future, multiple retail stores, so we
no longer have to worry about our future growth
with NetSuite.

10
NetSuite Transforms Watchdog Choice Into the
Digital Age

• Challenges
• Extensive manual processing required to gain
  visibility into overall business performance
• CHOICE's digital transformation was poorly
  supported by its systems
• No automated tools to support business growth
• NetSuite Benefits
• Unified business processes with a single
  application, and major reduction in manual data
  processing
• Reduced time spent on financial reporting saving
  50 days per year
• Comprehensive and easily mined data to spot
  business trends, and analyse compare product
  performance

• Overview
• Australian Consumers' Association
• Based in Sydney, Australia
• Customer since 2010
• Switched from On-premise finance and
  subscriptions management applications
• Using ERP,CRM and Sandbox

NetSuite has given us real-time visibility of our
customers and our financials, which helps
mitigate risk for a publishing company.

11
DFMS Saves 10,000 Yearly Using NetSuite

• Challenges
• Losing money because of errors in manually
  prepared invoices
• Company had no way to foresee changes in rental
  volume by large clients
• Thin profit margins prohibited Diamond from
  bringing in expensive on-premise IT software
• NetSuite Benefits
• Billing automation saves 10,000 annually
  through faster, more accurate invoicing
• Accurate forecasting helps manage rental fleet
  dynamically by responding to changing market
  conditions

• Overview
• Provider of rental car services
• Based in Paranaque City, Philippines
• Using NetSuite across accounting, CRM and
  Ecommerce
• Chose NetSuite over SAP and Quickbooks

With NetSuite, analytical and reporting tools
are available instantly, from any
Internet-enabled terminal.

12
Energy Matters Slashes Order to Cash 33 Using
NetSuite OneWorld

• Challenges
• Wanted to leverage the growing clean-energy
  market
• Fragmented software applications
• Customer questions on complex configuration or
  installation issues often required hour-long
  phone calls
• NetSuite Benefits
• Saved 200,000 over buying on-premise software
  and servers, and is now doubling revenues yearly
• Average order-to-cash time has decreased by 33
• Website price updates now happen instantaneously
• Customer self-service enables sales to come in
  daily without requiring any employee contact,
  while reducing hour long service calls to 20
  minutes.

• Overview
• Provider of clean energy
• Based in Melbourne, Australia
• Chose NetSuite OneWorld over Microsoft Dynamics
• Replaced MYOB and SugarCRM

NetSuite has enabled us to grow at a rate faster
than we expected, from 20 people to more than 100
in just a few years.

13
Australia's Largest Fresh Produce Provider Gains
Significant Market Advantage with NetSuite
OneWorld

• Challenges
• Previous systems provided limited visibility and
  financial information had to be retrieved from
  multiple sources
• High level of manual processing
• Inefficient paper-based inventory
• Time-consuming work processes
• NetSuite OneWorld Benefits
• Now, with the ability to manage higher stock
  volumes resulting to significant growth and major
  expansion in the past 3 years
• Saving man-hours with complete, real-time
  visibility of warehouse inventory and improved
  on-time delivery of goods
• With NetSuites cloud-based system, FPG has
  opened several new sites without delays

• Overview
• Fresh produce provider
• Based in Sydney, Australia
• NetSuite OneWorld
• Replaced DOS-based financial system and MS Excel
  spreadsheets

NetSuite has paid for itself many times over by
giving Fresh Produce Group significant market
advantage. Cost, ease of use and simple
customisation make it the best ERP choice for us
right now.

14
Aviation Rental Company Adds 37 Aircraft After
Moving to NetSuite

• Challenges
• Outsourced accounting couldnt keep up with their
  growth
• Complexity of accounting for airplane rentals,
  debt schedules with global currencies and tax
  laws
• NetSuite Benefits
• Grown from 11 to 48 rental aircraft
• Greatly accelerated monthly period-end close to
  10 business days
• Web-based cloud computing architecture eliminates
  need for investing in on-premise resources and
  staff

• Overview
• Aircraft operating leasing business
• Based in Sydney, Australia
• Customer since 2007
• Switched from outsourcing, manual systems
• Using OneWorld

We have transactions in Euros, British pounds,
and Australian dollars and NetSuite copes with
the re-translation of these back into our
functional currency of US dollars.

15
Mining Services Leader GMC Global Strikes Gold
with NetSuite OpenAir PSA

• Challenges
• Inconsistent global processes from disconnected
  applications causing inaccurate data
  information delays.
• The lack of real-time visibility hindered ability
  to centrally manage the business on a global
  scale.
• NetSuite Benefits
• Streamlined project management and optimized
  resources of 180 full-time and contract
  personnel.
• Improved speed and accuracy capturing time and
  expense data from more than 150 consultants in
  the field.
• Improved back-office productivity by eliminating
  manual, redundant and onerous data input tasks.

• Overview
• Professional consulting services to the global
  mining industry
• Based in Melbourne, Australia
• Customer since 2007
• Replaced Sage 300 (formerly Sage Accpac),
  Clicktime, Excel
• Using NetSuite OpenAir PSA, NetSuite SRP

NetSuite PSA gives us up-to-date information and
visibility globally, which is making a very big
difference to our business.

16
Eliminate 'Data Management Nightmare' to Engineer
Business Innovation

• Challenges
• Patchwork of more than a half-dozen on-premise
  applications made managing the business difficult
• Delays in reporting and business execution, and
  loss of productivity with double data-entry
• Continued struggle with a third party service
  application
• NetSuite OneWorld Benefits
• Access to rich reporting with summary-to-detail
  drill-down on a departmental, regional line of
  business basis
• Single customer view with process workflow,
  billing automation, visual scheduling, project
  costing and support for smartphones and tablets
• Mobile billing capabilities with electronic
  signature capture enables 85 of invoicing to be
  done in the field

• Overview
• Supplier of metalworking machinery and lifecycle
  services to manufacturers
• Based in Melbourne, Australia
• Replaced Sage Pastel Evolution, SalesLogix,
  ServiceCEO, Vertical Solutions, Briefcase,
  Crystal Reports, Excel
• Using OneWorld, Inventory Management, Order
  Management, CRM, SuiteCommerce

NetSuite has really helped us to increase the
utilization and efficiency of our engineers as
they now have the ability to know where all
resources are at any given time, and who has
capacity for further work.

17
NetSuite Cloud Improved ICDs Sales Efficiency 50

• Challenges
• Global operations across China, India and SE Asia
  needed sophisticated enterprise wide solution
• On-premise system had no CRM capabilities, poor
  data flow and reporting resulting in human error
• Previous solutions offered minimal marketing
  opportunities
• NetSuite OneWorld Benefits
• NetSuite provides easy, fast, and accurate
  tailoring of local tax and VAT rates in each
  operating region
• Sales Proposal process cut by 50
• Expanded limited accounting staff into full
  international financial group using OneWorld
• Integrated marketing campaign, and improved
  customer analysis

• Overview
• Provider of security services
• Founded in 1999
• Based in Beijing, China
• Serving 11 cities in Asia
• NetSuite OneWorld replaced QuickBooks and Excel

Going through SOX compliance with NetSuite has
been easy, inexpensive, and fast.

18
NetSuite helps Invisalign Australia automate
processes and is Saving About 250K Yearly

• Challenges
• Limited accounting software for a complex volume
  discount structure
• Software limitations hindered global market
  progress
• Handling multiple subsidiaries with
  multi-currency conversions
• NetSuite Benefits
• Multi-currency and multi-subsidiary support
  produce consolidated financial statements in 4
  seconds, from 5 hours previously
• Automation has cut weekly invoicing time from 30
  hours to 8 hours
• 30 growth in three years, while only adding one
  employee for finance

• Overview
• Designs, manufactures and markets clear dental
  aligners
• Based in Sydney, Australia
• Customer since 2009
• Switched from Intuit Quickbooks
• Using OneWorld

Without NetSuite, we wouldn't be able to grow at
this pace.
19
NetSuite Helps Distributor Grow By Boosting Cash
Flow, Cutting Order and Delivery Times

• Challenges
• Limited business software and manual processes
  restrained international growth opportunities.
• 5-day turn-around-time for deliveries and a
  2-hour lag-time for remote sales new-order entry
• Over-stocking and occasional sell-outs due to
  lack of visibility into in-store inventories
• NetSuite Benefits
• 20 annual growth, with 250 stores across
  Indonesia
• Instant order entry from remote sales and 50
  improvement in product-delivery time
• In-store inventories Visibility cut overall
  inventory costs while reducing risk of sell-outs

• Overview
• Retail distribution, Christian music
• Based in Jakarta Barat, Indonesia
• Customer since 2010
• Switched from Accurate Software
• Using NetSuite

With NetSuite, we now know exactly how much
inventory we have in stock, where our money is
going, what our receivables and cash flow look
like, which items are selling best, and which
stores are selling best...

20
Island Rose Puts a Bloom on Its Business with
NetSuite

• Challenges
• Multiple standalone software applications
  derailed efficiency with need to double-and
  triple-encode data
• On-premise systems introduced needless costs in
  administrative work and periodic server upgrades
• Disparate desktop applications meant that
  personnel move to different computers for certain
  tasks
• NetSuite Benefits
• Order management staff cut by half with
  automation of online order processing of 75,000
  shipments a year
• NetSuite CRM supplies a single record of 100,000
  registered customers
• Integration between NS financials Miva Merchant
  ecommerce storefront delivers accurate,
  up-to-date reconciliation without manual
  intervention

• Overview
• Brand name of the Philippine Cut Flower Corp
• Based in Makati City, Philippines
• Customer since 2011
• Switched from QuickBooks, ShipWorks, Excel
• Using Financials, Inventory Management, Order
  Management, CRM

With NetSuite we're able to process more orders
more efficiently and can grow our business
without growing our staff.

21
Standardizing ERP at a Fraction of the Time and
Cost of Oracle

• Challenges
• Robust growth potential threatened by fragmented,
  unreliable financial information
• Aggressive expansion goals made consolidated
  financials essential
• Too lengthy and costly to deploy Oracle worldwide
• NetSuite OneWorld Benefits
• Completed rollout to 10 stores in Vietnam took
  two months
• 265 stores subsequently rolled out in China
• Automating reporting, and enforce governance
• Real-time visibility across territories

• Overview
• Manila-based fast food company
• 800m revenue
• 32,000 employees
• 1,800 stores
• Strategic emphasis on rapid global expansion
• Oracle Financials at corporate

NetSuite OneWorld gives us a way to deliver a
standard platform across the organization in a
timeframe and at a cost that supports our
continued growth and development.

22
Kitchenware Direct Increases Sales 917 With
NetSuite's Web Mobile Shopfront

• Challenges
• Poor integration between MYOB, an inventory
  system, a POS credit card terminal
• Costly full-time IT support
• Maintaining multiple websites with separate
  branding
• Order dispatching errors due to manual processing
• Low mobile device conversion rate
• NetSuite Benefits
• Threefold sales growth to 5M turnover in the
  first year
• Full visibility of 6,000 different stock-keeping
  units
• Order fulfilment error rate down from 2 to 0.2
• Increased smartphone conversions 5 times
• Saves 150K yearly over cost of running a
  non-integrated ecommerce solution

• Overview
• Based in Perth, Australia
• Using NetSuite SuiteCommerce, Advanced Inventory,
  CRM Site Builder and ERP
• Switched from MYOB, a POS system, an inventory
  system and a credit card transaction terminal

NetSuite was the only ERP system in the
Australian market that could integrate all the
different functions we needed and give us a
seamless process from order completion to
dispatch.

23
Custom Wheel Manufacturer Doubles Growth, Saves
120,000 Yearly

• Challenges
• Meeting the rapid-delivery demands of its 350
  chain stores and wholesale customers
• Fast response time from Königs own suppliers
  before their custom wheels go out of fashion
• NetSuite Benefits
• Doubled in sales in 4 years, while saving 120K
  per year over costs of on-premise applications
• 3-day U.S. deliveries from its CA NY
  warehouses. Just-in-time shipments reduce Königs
  need for physical inventory by 25
• Supply chain efficiencies have allowed König to
  expand into tire sales

• Overview
• Imports and exports automotive parts and
  accessories
• Based in Singapore
• Replaced Flexware and home grown apps
• Using Site Analytics, Site Builder, Advanced
  Inventory, ERP, CRM SFA

NetSuite lets us look into our suppliers'
workload, and lets our customers see our
inventory.

24
Knowledge Universe Gained Agility and Reduced
Costs With NetSuite OneWorld

• Challenges
• Needed a solution that could be rapidly deployed
  and scaled to existing and new subsidiaries
• The cost of implementing an on-premise ERP
  solution for subsidiaries and new acquisitions
  would be cost prohibitive
• Needed flexibility and transparency into ERP,
  financial management, reporting and analysis in
  the company's subsidiaries
• NetSuite Benefits
• Four month rollout to 6 subsidiaries
• Reduced ongoing systems costs by 70
• Real-time consolidated view of performance across
  subsidiaries

• Overview
• Global education company
• Based in Singapore
• 2B annual revenue
• 40,000 employees
• 3,700 locations worldwide
• NetSuite OneWorld and SuiteCloud customization
• Replaced on premise ERP system

We chose NetSuite OneWorld for its multi-entity
consolidation functionality combined with the
capability to tailor the system to meet the
unique business requirements of each individual
subsidiary.

25
Mailplus' Growth Accelerates 100 with NetSuite
Mobile Cloud

• Challenges
• Previous system only provided franchisees with
  basic information about business performance and
  growth opportunities
• The dial-up system was cumbersome and crashed
  frequently
• Performance issues increased the faster Mailplus
  grew and the more franchisees it added
• Time consuming manual process
• NetSuite Benefits
• New customer signings doubled from 200 to 400 per
  month
• Conversion time reduced from three months to one
  week
• Saving more than 100,000 yearly on the cost of
  running a dial-up solution
• Franchisee have access to a robust integrated
  business management tool

• Overview
• Offer professional mail pick-up, delivery, and
  courier services
• Based in Sydney, Australia
• Replaced MYOB, FileMaker and various spreadsheets
• NetSuite

Switching to NetSuite gave us the scalable
platform we need to grow our business. More
importantly, our franchisees now have a real-time
view into every aspect of their business,
particularly customer sales.

26
100 a year growth in a two-tier model for global
consolidation and visibility

• Challenges
• System used at the subsidiary level was too
  time-consuming and inflexible to support
  explosive growth
• Their HQs on-premise ERP expansion system
  requires extensive networking localization
• Sage financial reporting was slow cumbersome
  with custom reports requiring engagement with
  consultants
• NetSuite Benefits
• Two-tier ERP deployment provides U.S. corp.
  parent with real-time web-based visibility into
  subsidiary performance
• Avoids cost of at least 3 FTE at the subsidiary
  level for accounting IT that would run a
  competing system
• Streamlines inventory management, warehousing and
  distribution of over 200 SKUs

• Overview
• A subsidiary of New York-based NBTY, manufacturer
  of 22,000 nutritional products
• Based in Beijing, China
• Customer since 2008
• Replaced Sage Accpac
• Using OneWorld, SuiteCommerce, Sandbox
  Environment, Advanced Inventory, Advanced
  Financials, CRM

NetSuite is a very good system that beats
everything we compared it to and it makes the
globe small. Our parent company is in New York
and we're in China, and they get instant,
real-time visibility into our performance.

27
Objective Corporation Transforms Global Finance
Operations with OneWorld

• Challenges
• Global financial transparency limited by
  different accounting systems used in all
  worldwide offices
• On-premise solution in UK provided limited
  visibility and access for Australian head office
• Finance team wasted time on data retrieval and
  compilation, rather than adding analysis and
  insights
• NetSuite Benefits
• Complete global visibility across 7 subsidiaries,
  with real-time financial reporting and
  consolidation
• Monthly financial close accelerated 3x and
  reporting cycles reduced from 15 to 5 days
• OneWorld multi-currency conversion capabilities
  automate transactions across multiple countries

• Overview
• Content, collaboration and information sharing
  solutions for the public sector and regulated
  industries
• Customer since 2011
• HQ based in Sydney, Australia
• Switched from MYOB in Asia Pacific, Sage in
  United Kingdom and Excel spreadsheets
• Using OneWorld

NetSuite OneWorld not only meets our current
needs, but gives us the scalability to seamlessly
add products and solutions as required in the
future.

28
NetSuite helps leading Employee Benefits Company
reduce overheads by 300K

• Challenges
• Limited multiple disparate software systems
  prevents growth opportunities
• Time and money wasted manually tracking and
  reconciling extremely complex pricing model
• 10 different databases, handling 250,000
  employees through various corporate employee
  programs
• NetSuite Benefits
• 300K a year savings in end-to-end integration of
  finance, ERP, CRM, and Ecommerce business
  processes
• Preparing monthly invoice run now takes 2 hours
  instead of 3.5 days previously
• Financial closings used to lag by 46 weeks
  Financials can now can be tracked real time

• Overview
• Corporate Employee Benefit management solutions
• Based in St.Kilda, Australia
• Customer since 2010
• Switched from MYOB, Multiple Access and
  home-grown databases
• Using ERP, CRM

Our product transaction volumes are high and
extremely varied, while our monthly service
charges include retainer and event-driven
recurring revenue. NetSuite and SaaS-In-A-Box
have helped us take control of this complicated
billing structure...

29
Rags2Riches Focuses on Its Mission to Alleviate
Poverty Among Philippine Artisans in the Cloud

• Challenges
• Outgrown previous software and struggling with
  manual paper-based processes
• Lack of monitoring on raw materials, finished
  goods inventory and product-line profitability
• Limited resources for on-premise ERP system and
  IT personnel to maintain and troubleshoot the
  system
• NetSuite Benefits
• Real-time financials inventory management,
  access to critical business information anywhere,
  anytime
• 150 increase in revenue and a 3x expansion of
  full-time staff in a year
• Track work across decentralized artisan community
  improve final assembly of 10,000 products a
  month

• Overview
• Social enterprise working to alleviate poverty
  among artisans by selling handmade purses and
  other goods
• Based in Manila, Philippines
• Switched from Intuit QuickBooks, manual
  paper-based processes
• Using NetSuite, Advanced Inventory

NetSuite is more than just a toolit's a genuine
partner and like a family.
30
Red Hare LTD Doubles Sales,Cuts Costs Using
NetSuite

• Challenges
• Wanted to take advantage of fast-growing demand
  for consumer electronics products by online
  retailers
• Spreadsheet-based system created data entry
  bottlenecks, and caused pricing inaccuracies
• Shipping errors caused by manual data entry
• NetSuite Benefits
• Doubled growth to 30 million in sales without
  adding any IT staff
• Saved 65,000 over the cost of on-premise
  business software
• End-of-quarter financial reconciliation now takes
  four minutes versus 50 hours with the previous
  system
• Reduced on-hand inventory by two-thirds

• Overview
• Online retailer of consumer electronics
• Based in Hong Kong
• Replaced Microsoft Office Accounting, Excel
  Spreadsheets
• Selected NetSuite over Microsoft Dynamics ERP

Besides helping up keep on a sharp growth curve,
NetSuite has put us at the top of our field.

31
Philippines' Largest Sugar Producer Sweetens Its
Bottom Line with OneWorld

• Challenges
• Poor visibility into financials across the
  operations of Roxas Holdings and its
  subsidiaries.
• Complex on-premise IT infrastructure required
  laborious maintenance and hand-coding.
• NetSuite Benefits
• Uses OneWorld to run 3 subsidiaries that operate
  2 sugar mills, a sugar refinery and a bio-ethanol
  plant.
• Forecast pricing and profitability amid pending
  reductions in sugar tariffs.
• Support sales processes of proposals, orders,
  deliveries, customer invoicing payments, and
  procurement of goods from suppliers.

• Overview
• Largest sugar producer in the Philippines
• Based in Makati City, Philippines
• 125 Users
• Using NetSuite, NetSuite OneWorld

The insight we receive from NetSuite OneWorld,
combined with the flexibility of the platform
across our organization, is helping us in
developing a strong foundation for growth.

32
Speeds Financial Reporting, Improves Inventory
Accuracy Opens Ecommerce Channel on NetSuite

• Challenges
• Previous ERP inventory system required a lot of
  manual work and offered little visibility into
  the business
• Evolve beyond static custom-built website to
  offer ecommerce purchasing to B2B customers
• Risk of costly overstocks and stock-outs with
  inventory that was difficult to track
• NetSuite Benefits
• Saves on 1 FTE for bookkeeping with integrated
  financial mgmt. Real time financial reporting
  instead of 3 days
• SuiteCommerce opened new ecommerce revenue stream
  for customers of consumable products
• 95 inventory accuracy, leading to greater
  satisfaction among B2B buyers

• Overview
• Australian owned operated company specializing
  in supply to the printing, packaging, diemaking
  and digital industries
• Based in West Heidelberg, Victoria, Australia
• Customer since 2009
• Replaced Nexus Systems, custom-built website
• Using ecommerce, CRM and ERP

NetSuite has changed our business... It was an
easy decision to go with NetSuite and the end
result has been very good.

33
SAHMRI Launches New State-of-the-Art Healthcare
Initiative on NetSuite

• Challenges
• SAHMRI needed a cost-effective, proven business
  platform as it expands its operations
• Move off disparate on-premise systems with its
  high capital costs and on-going maintenance,
  posing efficiency risk
• NetSuite Benefits
• A single, cross-functional system to handle all
  core processes and scale as the institute grows
• Gained per-project financial monitoring and
  multi-level summary-to-detail reporting across a
  AU100M annual budget and several hundred medical
  research projects
• Streamline procurement of services and goods from
  300 suppliers
• NetSuite cloud mobility enables an easy
  transition from a temporary quarters to a new
  building

• Overview
• Healthcare (first independent medical research
  institute in South Australia)
• Based in Adelaide, South Australia
• Customer since 2011
• Switched from Excel, outsourced accounting
  service
• Using NetSuite, NetSuite Financials

The beauty of NetSuite is you get all the
functionality of a very large system without
spending a fortune.

34
Slattery Media has Grown Substantially with
NetSuite with More Clients

• Challenges
• Labor-intensive accounting and other processes
  with previous environment of MYOB, FileMaker and
  Excel.
• Delays guesswork on critical financial and
  operational decisions from Lack of visibility
  into key business metrics.
• NetSuite Benefits
• Substantial business growth since implementing
  NetSuite in 2008, now serving over 100 clients
  increased workforce 5 times.
• Eliminated manual work and accelerated processes
  across its pipeline, from bookings to sales
  orders to invoicing and settlement of accounts.
• Month-end financial close time was reduced from 3
  weeks to only several days.

• Overview
• Publishing and communications house
• Based in Richmond, Australia
• Customer since 2008
• Replaced MYOB, Filemaker
• Using NetSuite Financial Management, Inventory
  Management, Order Management, OneWorld, OpenAir
  PSA, CRM, Revenue Recognition, Recurring Billing

NetSuite is a thousand times better than what we
had. With NetSuite we've seen tremendous savings
and efficiency and have far better reporting.

35
Spectronics Improved Customer Service, Increased
ROI and International Integration

• Challenges
• Spectronics wanted a better VPN solution for
  multi-user access to corporate systems
• Very little information integration and no data
  integrity between systems
• NetSuite Benefits
• Always-available Web client access, removing
  operational bottlenecks between international
  offices
• Increased marketing ROI from customer data
  integration
• Complete access to customer profile purchase
  history, giving Training therapy consultants
  faster and more accurate guidance

• Overview
• Education, Healthcare, Retail
• Based in Queensland, Australia
• Founded in 1985
• Customer since 2009
• Switched from QuickBooks, Outlook, custom Access
  databases, eventsPro
• Using OneWorld

It was obvious to us that the other products were
stitched together. NetSuite is built to be
integrated from the ground up.

36
SQL Became Globally Competitive With NetSuite
Solution

• Challenges
• Company wanted to expand globally but held back
  by administrative inefficiencies
• Lack of critical functions, such as customer case
  management, limited company's ability to grow
• Client billings were inaccurate
• NetSuite Benefits
• NetSuite has helped company increase customer
  case management by 50 over old system
• Improved service and billing accuracy has boosted
  customer satisfaction
• Timesheet automation is helping company save
  3,000 per year in administrative costs

• Overview
• Provider of IT services
• Based in Makati City, Philippines
• NetSuite Mid-market International
• Replaced SugarCRM

NetSuite gave us a way to streamline our internal
processes and automate functions that had been
performed manually, so we will be prepared for
growth and expansion.

37
Statseeker Saves 200,000 in Maintenance Costs
with NetSuite

• Challenges
• Manage efficient global growth
• Upgrade business processes to prepare for growth
  and improve efficiency
• Accounting processes were inefficient and
  unreliable
• NetSuite Benefits
• Saved 200,000 yearly in internal development
• Saved 300,000 compared to a comparable SAPon
  premise system
• Saving 150,000 yearly in finance admin costs
• Profit margins improved to 30
• Reduced customer-support response times by 40

• Overview
• Provider of network monitoring software
• Founded in 1998
• Based in Brisbane, Australia
• NetSuite ERP, CRM, and Ecommerce
• Replaced MYOB and Sage ACT!

We needed an enterprise-wide solution so we could
scale our business without adding headcount, and
NetSuite is a great fit.

38
NetSuite OneWorld Saved TCT Hundreds of Thousands
on IT

• Challenges
• Migration from startup software to Microsoft
  Dynamics GP failed after 12 months of significant
  investment
• Microsoft Dynamics GP provided virtually no
  usable reporting data
• Solving GP problems would require over 100,000
  in hardware, plus additional IT headcount
• NetSuite Benefits
• Saving over 100,000 in server hardware, plus
  ongoing IT headcount
• Cut accountant billable hours in half
• Majority of customizations now managed and
  implemented in-house, saving on consulting fees

• Overview
• Provider of tools used in the culinary profession
• Based in Sydney, Australia
• Chose NetSuite OneWorld over SAP BusinessOne
• Replaced Microsoft Great Plains

We quickly realized just how deep NetSuite's
functionality is. NetSuite is powerful enough for
us to enhance, refine, and grow with.

39
Tree of Life Overcomes Barriers to Growth With
NetSuite

• Challenges
• Maintaining a VPN across so many sites was both
  complex and time consuming
• Managing data across sites took time and risked
  data integrity
• Software upgrades was a logistic challenge
• No real-time information
• NetSuite Benefits
• Real-time data available across all stores and
  the head office
• Greater insights into the business performance
• Reduced hardware requirements and eliminated
  ongoing upgrades and maintenance
• Eliminated the need for provision and maintenance
  of individual VPNs

• Overview
• Provider of fair trade clothing and accessories
• Based in Camperdown, Australia
• NetSuite running across ERP and CRM
• 85 users
• Switched from Markinson Shopkeeper running across
  VPNs

Using NetSuite has allowed us to concentrate on
what's important, secure in the knowledge that
NetSuite has created a strong and reliable system.

40
NetSuite Helps Temple University Efficiently
Scale Student Recruiting by 20

• Challenges
• Needed to handle sudden growth in prospective
  student applications
• System needed to handle student applications
  coming via Website as well as phone and other
  channels
• Tight cost controls would not allow adding to IT
  staff.
• NetSuite Benefits
• Temple efficiently growing 20 per year
• Boosted the speed of response and follow-up to
  prospect applications
• Recruiting teams work more efficiently

• Overview
• Provider of education services
• Based in Tokyo, Japan
• Replaced Microsoft Access and Excel
• Chose NetSuite over Salesforce.com and SAP
• Running Netsuite across CRM and Financials

Since we moved to NetSuite, weve had a flexible,
platform-oriented, extendable, customizable
system that offers complete hosting
functionality. None of the other solutions had
this.

41
NetSuite OneWorld Ideal for Virgin Money's
Business Model

• Challenges
• Bring outsourced accounting function in-house,
  and get robust reporting and efficient financial
  processes
• Manual entry of transactions into their
  accounting software
• Integrate new product lines, users, and
  subsidiaries without requiring large capital
  expense outlays
• NetSuite Benefits
• Avoided need for expensive servers and hardware
  with NetSuite's SaaS model
• Cost savings from more efficient processes on
  bank reconciliation, expense payment, and
  purchase orders
• New product lines, users subsidiaries quickly
  incorporated into the system

• Overview
• Financial Services (credit cards, insurance)
• Based in Sydney, Australia
• Customer since 2007
• Using OneWorld

NetSuite OneWorld has the multi-company
capabilities and Web-based nature that make it
ideal for our business requirements.

42
NetSuite OpenAir Helps Consulting Firm Cut Costs
While Growing at 40 Yearly

• Challenges
• Poor time and expense tracking and
  spreadsheet-based reporting unable to support 40
  yearly growth
• Days of billable time lost due to inaccurate
  reporting
• Time wasted in manual data entry
• NetSuite Benefits
• Saves thousands of dollars annually on increased
  billable hours
• Saves the cost of 1 administrative FTE and
  eliminate redundant data entry in accounting
• Greater information visibility to complete
  projects on time and on budget

• Overview
• Management Consulting company
• Based in Timaru, New Zealand
• Customer since 2008
• Switched from MYOB
• Using OpenAir

NetSuite OpenAir did wonders not only for our
project delivery but also our client
satisfaction.

43
NetSuite Helps IT Distributor Save 200,000 While
Supporting Yearly Double-Digit Growth

• Challenges
• Cost efficiency in automated product-tracking
• Time and money wasted tracking complex product
  and multi-level vendor-pricing matrices via
  spreadsheets
• Time consuming and error-prone manual quotation
  and quote-to-order/quote-to-invoice processes
• NetSuite Benefits
• Double-digital yearly growth, while saving
  200,000 yearly over the cost of a comparable
  server-based
• 20K yearly saving in customer support costs from
  end-to-end process integration tracking product
  serial numbers
• Automated price-quotation process reduced average
  quotation time by 50

• Overview
• IT distributor for VARs, specializing in security
• Based in Sydney, Australia
• Customer since 2006
• Switched from ACCPAC CRM, spreadsheets
• Using ERP, CRM, Advanced Financials, Sandbox, and
  OneWorld

As a distributor of vendor products to
value-added resellers, we're challenged by the
need to keep track of complex, multi-level
pricing models. NetSuite has helped us turn that
challenge into a competitive advantage...

44
WineMarket.com.au Improves Web Site Conversions
by 50 using OneWorld

• Challenges
• Maximize growth while keeping costs low
• Manual order processing was error-prone and slow
• Previous website was difficult to navigate
  leading to low customer conversion and high cart
  abandonment
• NetSuite Benefits
• Automated order processing handling a 650
  increase in orders
• Website conversions have increased by 50
• Driven first-call resolution to 95
• Reduced call back time by 75
• Multi-subsidiary, multi-currency management

• Overview
• Retailer of wine products
• Based in Sydney, Australia
• NetSuite OneWorld
• Replaced Volusion ecommerce software

Now we can handle all the orders we get, and it's
all automatic. All information is held centrally,
our business processes are simplified and we've
got a smooth path to near-infinite growth.