Importance of Contact Center Culture

1
The Importance of Contact Center Culture
2
If you get the culture right, most of the other
stuff will take care of itself
Tony Hsieh, CEO Zappos.com
3
IS CUSTOMER SATISFACTION THE ULTIMATE GOAL?
Customer service is the driving factor for better
performance.
4
A contact center is the central point in an
organization from which customers are managed.
Customer management is the core of any business
and when it is successful, so is your business.
5
BENEFITS OF A POSITIVE CULTURE
A positive culture triggers higher employee
engagement.
Happy employees offer better customer service.
6
HOW DO YOU CREATE A GOOD CULTURE?
Analyze and define the companys values,
implement them among your team members
Maintain a visible and accessible management team
Acknowledge and reward the effort of the
employees
7
Ask for opinions and delegate responsibilities
Encourage professional development and growth in
your staff
Integrate the culture and refine it from time to
time
8
Contact Center Agents Need To Feel Motivated So
They Can Provide The Very Best Support To Your
Customers!
9
Learn More about Contact Center Culture
Read More
10
Thats not all, feel free to share this
information
11
MAI is a valued partner to a broad range of
Fortune 500 companies with specializations in
multi-channel contact center services, custom B2B
and B2C fulfillment solutions, marketing
communications support, technology support, and
branded environment solutions designed to help
companies build and strengthen their customer
relations.
www.maibpo.com