Creating Above and Beyond Customer Experiences

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Creating Above and Beyond Customer Experiences

• http//businesscoachingcalgary.com/

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Creating Above and Beyond Customer Experiences

• Customer Service is a sector that should be a
  priority for improvement and investment. Adequate
  is not enough anymore and to create a memorable
  experience a business needs to go above and
  beyond in their method of service. The 2015
  Global State of Multichannel Customer Service
  Report states that 60 of customers have higher
  expectations for customer service than the year
  before.
• Exceeding expectations for your customers can
  start by practicing the following

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Creating Above and Beyond Customer
Experiences

• Have a Conversation
• A conversational approach creates a much more
  memorable experience than a transactional
  approach.  Starting a conversation can build a
  relationship and make waiting times go by faster.
  Reaching out to your customers and ask them about
  their day, recent family adventures or even their
  pets. Learning as much about a person can help
  you help them in the future.

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Creating Above and Beyond Customer Experiences

• Watch Your Competition
• Keeping tabs on your competition, their
  strategies and their processes is a great way to
  provide a custom service experience on your side.
  What can you do to make their visit different
  from other businesses? By going above and beyond
  with your service it can show just how average
  the competition is.

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Creating Above and Beyond Customer Experiences

• Be Honest and Transparent
• Keep them informed and tell the truth. There
  is nothing worse than when a business will not
  admit mistakes and turns blame on a customer.  In
  fact companies who are upfront with their wrongs
  and not afraid to approach negative situations
  head on tend to actually create more trust with
  their customers.  When it comes to consumer
  feedback 71.5of positive customer service
  experiences shared on social media were started
  with a negative experience.

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Creating Above and Beyond Customer Experiences

• Be Consistent in Your Support
• Todays customers come with a new expectation.
  Fast service that is available across all
  channels.  When a customer reaches out for help
  it is important that they receive consistent
  information and service from whichever method
  they choose. This means that those agents who are
  servicing the social media platforms must provide
  the same consistency that customers receive on
  the phone, through email and in person.

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Contact Information

• Suite 105, 1935-27th Ave NE
• Calgary AB,T2E 7E4
• P 403.454.4883
• C [phone]
• Email kent_at_ninebusinessgroup.ca