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BUSN 258 Course Extraordinary Education-snaptutor
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• BUSN 258 Entire Course

• BUSN 258 Week 1 Assignment

• BUSN 258 Week 1-7 All Discussion Questions
• BUSN 258 Week 4 Midterm
• BUSN 258 Week 8 Final Exam

• 1. What major corporations that youve heard of
  seem to be doing the best job of building
  customer loyalty? In what ways do they attempt to
  build long-term relationships with customers?

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• BUSN 258 Week 2 Assignment

• BUSN 258 Week 2 You Decide

• 1.What are some factors (patterns of behavior)
  that project a companys culture? List several
  examples from organizations you work in.

• Read the You Decide scenario and decide on a
  response. Your goal is to identify the critical
  issues in the scenario and determine how you
  would resolve.

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• BUSN 258 Week 3 Case Study

• BUSN 258 Week 4 Assignment

• 1. Interview After completing your assigned
  readings for this week, interview someone who has
  a customer relations/customer service role or
  responsibility

• 1. Look back on your own experiences as a
  customer and identify situations when little
  things have made a difference in your buying
  decision.

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• BUSN 258 Week 4 Midterm - Set 2

• BUSN 258 Week 5 Assignment

• 1.Question (TCO 1) The letter L in the acronym
  LIFE stands for ________.
• 2. Question (TCO 2) Customer loyalty is

• 1. How can organizations become more open to
  feedback? What kinds of employee training would
  help? What would you tell your employees about
  feedback importance if you were the boss?

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• BUSN 258 Week 5 You Decide

• BUSN 258 Week 6 Case Study

• Scenario Summary
• You are a general manager with a service company.
  You are hearing comments from your sales group
  that customers are unhappy with your company.

• BUSN258 Week 6 Case Study LL Bean ATT

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• BUSN 258 Week 7 Assignment

• BUSN 258 Week 7 You Decide

• 1. Which of the two general causes of stress,
  worker characteristics and working conditions, is
  the most significant in your job? How can you
  control or manage it?

• Scenario Summary
• You are Bob Yeader, a Sales Manager, of a small
  printing company. One of you sales people asked
  for a meeting. The meeting was difficult.

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• BUSN 258 Week 8 Final Exam 1

• BUSN 258 Week 8 Final Exam 2

• 1.
• Question
• (TCO 1) The best way to win customer loyalty is
  to
• 2.
• Question
• (TCO 2) Which of the following problems is NOT
  listed as a people turnoff?

• 1.
• Question
• (TCO 1) The first step to reduce waiting time is
  to
• 2.
• Question

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