SalesforceTerminology, Tools and Benefits

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Salesforce Terminology, Tools and Benefits

• http//www.thinkittraining.in/salesforce

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Salesforce

• Salesforce is the worlds first and a popular CRM
  system headquartered in San Francisco.
• The Salesforce CRM will provide a complete
  solution that includes the feature-rich solution
  for marketing, services, sales, partner
  management and community management, analyzing
  performance and tracking spending and sales.

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Benefits of Salesforce CRM

• It is low cost and a low risk cloud based
  solution software service to buy.
• The solution includes feature-rich solution for
  marketing, service, sales, community management
  and partner management.
• The result will be so fast since it drain
  resources on high value, low cost and focus on
  innovation.

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Salesforce Terminology
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Different Set of Tools in Salesforce

• Salesforce is divided into different sets of
  tools referred as Clouds.
• Sales Cloud
• Service Cloud
• Collaboration Cloud

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Sales Cloud

• Sales Cloud will helps us to sell the products
  and services, manage the connection with the
  customers and close more deals. It includes
  Social Contact, Chatter, Data.com, opportunities
  and quotes, Files and Libraries, Email and
  calendaring, Approval and Work, AppExchange.

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Service Cloud

• It increase the productivity of agent and reduces
  the service costs with the gain of better
  visibility into the service organization. It
  includes the Live Agent, Portal, Entitlement and
  the Contract.

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Collaboration Cloud

• It consist of Salesforce Chatter and Radian 6
  service Cloud which will help in connecting with
  the customers, Co-workers and the partners to
  share the information and the experience across.

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Contact Details

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• Venkataratinam Nagar, 1st St,Chennai,
• Tamil Nadu 600020.
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• Mobile - 09566182378
• http//www.thinkittraining.in/