BUSN 258 Course Begins Success / busn258dotcom (1)

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BUSN 258 Course Begins Success / busn258.com
For More Tutorials
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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Entire Course (Devry)

• BUSN 258 Week 1 Assignment (Devry)

• BUSN 258 Week 1-7 All Discussion Questions
• BUSN 258 Week 4 Midterm
• BUSN 258 Week 8 Final Exam
• BUSN258 Week 1 Assignment
• BUSN258 Week 2 Assignment

• 1. What major corporations that youve heard of
  seem to be doing the best job of building
  customer loyalty? In what ways do they attempt to
  build long-term relationships with customers?
• 2. How do ripple effects escalate the problem of
  the lost customer?

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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Week 1-7 All Discussion Questions (Devry)

• BUSN 258 Week 2 Assignment (Devry)

• Week 1 DQ 1 - Customer Service Impact
• Week 1 DQ 2 - Building Relationships
• Week 2 DQ 1 - Selling
• Week 2 DQ 2 - Listening
• Week 3 DQ 1 - Customer Contact

• 1.What are some factors (patterns of behavior)
  that project a companys culture? List several
  examples from organizations you work in.
• 2.What are three major elements that complicate
  listening? Give customer-service related examples
  of each.

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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Week 2 You Decide (Devry)

• BUSN 258 Week 3 Case Study (Devry)

• Read the You Decide scenario and decide on a
  response. Your goal is to identify the critical
  issues in the scenario and determine how you
  would resolve. Write a report correctly formatted
  of at least 125 words.

• Interview After completing your assigned
  readings for this week, interview someone who has
  a customer relations/customer service role or
  responsibility where the person has
  organizational responsibility and knowledge of
  the companyÂs customer relations policies.

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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Week 4 Assignment (Devry)

• BUSN 258 Week 4 Midterm - Set 1 (Devry)

• . Look back on your own experiences as a customer
  and identify situations when little things have
  made a difference in your buying decision. Think,
  for example, of places you have stopped doing
  business with.

• 1.Question (TCO 1) Excellent organizations are
  
• Question (TCO 2) The Gallup organization studied
  the impact of customer ________ on long-term
  customer loyalty and profitability.

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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Week 4 Midterm - Set 2 (Devry)

• BUSN 258 Week 5 Assignment (Devry)

• . Look back on your own experiences as a customer
  and identify situations when little things have
  made a difference in your 1.Question (TCO 1) The
  letter L in the acronym LIFE stands for ________.
  
• 2. Question (TCO 2) Customer loyalty is

• 1. How can organizations become more open to
  feedback? What kinds of employee training would
  help? What would you tell your employees about
  feedback importance if you were the boss?
• 2. What are the three important steps needed to
  recover the potentially lost customer?

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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Week 5 You Decide (Devry)

• BUSN 258 Week 6 Case Study (Devry)

• You are a general manager with a service company.
  You are hearing comments from your sales group
  that customers are unhappy with your company. The
  comments range from poor service, missed
  assignments, to technical failures.

• BUSN 258 Week 6 Case Study LL Bean ATT

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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Week 7 Assignment (Devry)

• BUSN 258 Week 7 You Decide (Devry)

• 1.Which of the two general causes of
  stress,worker characteristics and working
  conditions,is the most significant in your job?
  How can you control or manage it?
• 2. How can a manager best set a strategy for
  improving customer loyalty? What steps make sense?

• You are Bob Yeader, a Sales Manager, of a small
  printing company. One of you sales people asked
  for a meeting. The meeting was difficult. The
  sales person, Pat Lawson, broke down in the
  meeting. Pat said the work was too much and the
  customers too demanding

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BUSN 258 Course Begins Success / busn258.com

• BUSN 258 Week 8 Final Exam 1 (Devry)

• BUSN 258 Week 8 Final Exam 2 (Devry)

• 1.Question (TCO 1) The best way to win customer
  loyalty is to
• 2.Question (TCO 2) Which of the following
  problems is NOT listed as a people turnoff?
• 3.Question (TCO 3) Small companies can compete
  against larger ones if they offer

• 1. Question (TCO 1) The first step to reduce
  waiting time is to
• 2. Question (TCO 2) Communication turnoffs
  often occur when employees are ignorant of
• 3. Question (TCO 3) Small companies can compete
  against larger ones if they offer

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BUSN 258 Course Begins Success / busn258.com
For More Tutorials
www.busn258.com