Root Cause Analysis | Coepd

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Root Cause Analysis
(Professional Business Analyst Training
organisation)
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Root cause analysis - Root cause analysis (RCA)
is a process for researching root causes of
problems and a method find. RCA is based on the
technique that requires more than just finding
problems that develop, but finding a way to avoid.
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Traditional BA (Waterfall) Agile BA
Requirements are documented in Use Cases,Business Requirements, Functional requirements, UI Specifications, Business Rules. Requirements are documented in Epics, User Stories and optionally Business (or Essential) Use cases.
   
Focuses on completeness of requirement and spends time in ensuring the requirement is unambiguous and has all the details. Focuses on understanding the problem and being the domain expert so that s/he can answer questions from the development team swiftly and decisively.
Focuses on getting a sign off on the requirements. Focuses on ensuring the requirements meet the currentbusiness needs, even if it requires updating them.
Often there is a wall between the BA/Business and the Development team. Agile BA (Often called as Product Owner) is part of the team.
Tends to dictate solutions. Has to remain in the problem domain, leaving the development team space to explore different solutions.
Long turnaround. Quick turnaround.
Focus on what the requirements document said. In other words, output (Artifact) is a well written thorough requirements document. Focus on the functionality of the developed software. In other words, output (Artifact) is the software that meets thebusiness needs.
   

• Goals -
• The main goal of using RCA is to analyze problems
  to identify
• What happened
• How it happened
• Why it happened
• Responses for preventing to reoccur can be
  developed in a possible manner

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• Benefits
• Identify causes of problems, so that remedy can
  be developed.
• Identify current state and future requirements
  for organizational improvement.
• Establish repeatable, processes, in which one
  process can confirm the results of another
  process.

Traditional BA (Waterfall) Agile BA
Requirements are documented in Use Cases,Business Requirements, Functional requirements, UI Specifications, Business Rules. Requirements are documented in Epics, User Stories and optionally Business (or Essential) Use cases.
   
Focuses on completeness of requirement and spends time in ensuring the requirement is unambiguous and has all the details. Focuses on understanding the problem and being the domain expert so that s/he can answer questions from the development team swiftly and decisively.
Focuses on getting a sign off on the requirements. Focuses on ensuring the requirements meet the currentbusiness needs, even if it requires updating them.
Often there is a wall between the BA/Business and the Development team. Agile BA (Often called as Product Owner) is part of the team.
Tends to dictate solutions. Has to remain in the problem domain, leaving the development team space to explore different solutions.
Long turnaround. Quick turnaround.
Focus on what the requirements document said. In other words, output (Artifact) is a well written thorough requirements document. Focus on the functionality of the developed software. In other words, output (Artifact) is the software that meets thebusiness needs.
   
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• Basic method
• Derive the problem.
• Collect information.
• Identify relevant issues that caused the problem.
• Identify root causes.
• Identify recommendations for eliminating or
  minimizing the reoccurrence of problems.
• Implement the found solutions.

Traditional BA (Waterfall) Agile BA
Requirements are documented in Use Cases,Business Requirements, Functional requirements, UI Specifications, Business Rules. Requirements are documented in Epics, User Stories and optionally Business (or Essential) Use cases.
   
Focuses on completeness of requirement and spends time in ensuring the requirement is unambiguous and has all the details. Focuses on understanding the problem and being the domain expert so that s/he can answer questions from the development team swiftly and decisively.
Focuses on getting a sign off on the requirements. Focuses on ensuring the requirements meet the currentbusiness needs, even if it requires updating them.
Often there is a wall between the BA/Business and the Development team. Agile BA (Often called as Product Owner) is part of the team.
Tends to dictate solutions. Has to remain in the problem domain, leaving the development team space to explore different solutions.
Long turnaround. Quick turnaround.
Focus on what the requirements document said. In other words, output (Artifact) is a well written thorough requirements document. Focus on the functionality of the developed software. In other words, output (Artifact) is the software that meets thebusiness needs.
   
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• RCA methods
• Few methods used in RCA are
• The 5-Whys A simple problem-solving method
  that helps users get to the root of the problem
  in a very quick time. This method involves
  looking at a problem and asking why and what
  caused this problem. Often the answer to the
  first why triggers a second why and so on
  providing the basis for the 5-why analysis.

Traditional BA (Waterfall) Agile BA
Requirements are documented in Use Cases,Business Requirements, Functional requirements, UI Specifications, Business Rules. Requirements are documented in Epics, User Stories and optionally Business (or Essential) Use cases.
   
Focuses on completeness of requirement and spends time in ensuring the requirement is unambiguous and has all the details. Focuses on understanding the problem and being the domain expert so that s/he can answer questions from the development team swiftly and decisively.
Focuses on getting a sign off on the requirements. Focuses on ensuring the requirements meet the currentbusiness needs, even if it requires updating them.
Often there is a wall between the BA/Business and the Development team. Agile BA (Often called as Product Owner) is part of the team.
Tends to dictate solutions. Has to remain in the problem domain, leaving the development team space to explore different solutions.
Long turnaround. Quick turnaround.
Focus on what the requirements document said. In other words, output (Artifact) is a well written thorough requirements document. Focus on the functionality of the developed software. In other words, output (Artifact) is the software that meets thebusiness needs.
   
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• Barrier Analysis Findings that involves tracing
  of route by which a target is affected, including
  the knowing of any missing countermeasures that
  could or should have prevented the undesired
  outcomes.
• Change Analysis Looks possible risk impacts
  and designated risk management strategies in
  situations where change is there. This also
  includes system configurations are changed,
  operating practices or policies are changed,
  different activities performed, etc

Traditional BA (Waterfall) Agile BA
Requirements are documented in Use Cases,Business Requirements, Functional requirements, UI Specifications, Business Rules. Requirements are documented in Epics, User Stories and optionally Business (or Essential) Use cases.
   
Focuses on completeness of requirement and spends time in ensuring the requirement is unambiguous and has all the details. Focuses on understanding the problem and being the domain expert so that s/he can answer questions from the development team swiftly and decisively.
Focuses on getting a sign off on the requirements. Focuses on ensuring the requirements meet the currentbusiness needs, even if it requires updating them.
Often there is a wall between the BA/Business and the Development team. Agile BA (Often called as Product Owner) is part of the team.
Tends to dictate solutions. Has to remain in the problem domain, leaving the development team space to explore different solutions.
Long turnaround. Quick turnaround.
Focus on what the requirements document said. In other words, output (Artifact) is a well written thorough requirements document. Focus on the functionality of the developed software. In other words, output (Artifact) is the software that meets thebusiness needs.
   
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Traditional BA (Waterfall) Agile BA
Requirements are documented in Use Cases,Business Requirements, Functional requirements, UI Specifications, Business Rules. Requirements are documented in Epics, User Stories and optionally Business (or Essential) Use cases.
   
Focuses on completeness of requirement and spends time in ensuring the requirement is unambiguous and has all the details. Focuses on understanding the problem and being the domain expert so that s/he can answer questions from the development team swiftly and decisively.
Focuses on getting a sign off on the requirements. Focuses on ensuring the requirements meet the currentbusiness needs, even if it requires updating them.
Often there is a wall between the BA/Business and the Development team. Agile BA (Often called as Product Owner) is part of the team.
Tends to dictate solutions. Has to remain in the problem domain, leaving the development team space to explore different solutions.
Long turnaround. Quick turnaround.
Focus on what the requirements document said. In other words, output (Artifact) is a well written thorough requirements document. Focus on the functionality of the developed software. In other words, output (Artifact) is the software that meets thebusiness needs.
   

• Fish-Bone Diagram derived from the quality
  management process, its an analysis tool that
  provides a proper way of looking at effects and
  the causes that create problems. The design of
  the diagram is similar to a  skeleton of a fish
  so  named it as  fishbone diagram.

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