Salesforce Support & Maintenance Services | Etisbew

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SALESFORCE PRACTICE Presentation
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ETG - Overview
2016 _at_ ETG Inc. All rights reserved.
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Salesforce Practice Overview
SFDC Migration
Integration
Sales/ Service Cloud
Custom Development

• Successful track record in planning and
  delivering complex Salesforce.com projects,
  involving multiple countries, multicurrency and
  multi lingual scenarios.
• Implemented several projects on Sales, Marketing
  and Service cloud involving Implementation,
  Custom development and integration with on
  premise / other legacy systems and third party
  tools.
• Strong domain expertise across different
  verticals enabling us to provide advisory
  services for customers looking to leverage the
  cloud and Salesforce.com for their specific
  business objectives.
• Delivering across the entire salesforce.com
  lifecycle, including strategy, planning,
  development, deployment, support and maintenance
  using a value/cost engagement model.
• Applying reusable methods, accelerators and other
  proprietary assets to accelerate Salesforce
  implementations and mitigate delivery risk.

Domain Consulting
Testing
Analytics
Implementations
Mobile
Support
2016 _at_ ETG Inc. All rights reserved.
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Domain Advisory Services

• Extensive team of Domain experts to understand
  varied business needs across verticals and advise
  the right solution fit using the Salesforce
  platform.
• Perform proper need investigation by working with
  the customer stake holders and coming up with the
  right business blue print (BBP).
• Augmented by a team of experienced Salesforce
  consultants, developers and administrators
  including Cloud, Mobile and Social technology
  expertise to deliver the right solution on time
  and within budget .

Communications Education Banking
Government Healthcare Manufacturing
Media Nonprofits Real Estate
Retail
Life Sciences
Finance
Consulting
Implementation
Integration development
Support
2016 _at_ ETG Inc. All rights reserved.
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Sales / Marketing / Service Cloud Offerings

• Offerings in Sales Cloud
• Unique visibility into the sales process for
  Enterprises.
• Define key sales objectives, Build Workflows,
  support reports in order to provide the maximum
  visibility of the data.
• Effectively manage people and process.
• Our offerings include Implementation, Onboarding
  and customization.

• Offerings in Marketing Cloud
• Enabling Businesses to have deeper and Agile
  interactions with their customers leveraging
  social media.
• Provide complete set of services across social
  media for Brand Management, customer support and
  Market research.
• Offer enterprises to engage and build strong
  relationship with their customers, further
  increase their sales.

• Offerings in Service Cloud
• Empowers enterprises to transform their Customer
  Service
• Integrate all its customers with social media
• Our offerings include Implementation, Onboarding,
  Integration and customization.

2016 _at_ ETG Inc. All rights reserved.
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Custom Development Services

• Extensive experience in Salesforce app
  development, ensuring quick turn around time and
  help our clients with cost reduction.
• Usage of Agile software development methodology
  in order to give our clients a quick turnaround
  time for product delivery. 
• Team of Certified Salesforce Solution Architects
  and Consultants to develop applications at
  Enterprise level.
• Development services include UI development, Apex
  programming, Testing and App Support
• Help clients deploy their applications within
  their Salesforce.com ORGs or on App exchange. 

2016 _at_ ETG Inc. All rights reserved.
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Salesforce Integration Services

• Our Integration services include
• Salesforce integration Design.
• Custom Integration services using Restful APIs
  and also with various other third party tools.
• Expertise in integrating Salesforce applications
  to other enterprise applications such as ERP and
  custom applications.
• Expertise in fixing the compatibility issues of
  cloud services with your systems and ensure that
  real time data is available across all segments.

2016 _at_ ETG Inc. All rights reserved.
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Migration Of Legacy / Other CRM Systems to SFDC
LEGACY / OTHER CRM SYSTEMs

MIGRATION
Customer Data
Business Logic Functions

Customer Data
Business Logic Functions
Legacy CRM Systems

• We follow a structured process to migrate your
  existing legacy / other CRM data into Salesforce
• Understand your existing CRM data structure and
  use the fastest ETL methods available to
  successfully migrate data to Salesforce cutting
  down the number of API calls and time for
  migration.
• Using the Data loader tool provided by SFDC for
  straight forward data uploads by mapping CSV or
  Excel data to SFDC Object Schema.
• Leveraging Off the shelf ETL tools like Talend,
  Informatica, Jitterbit Connect etc. to migrate
  data in complex data migration scenarios.

2016 _at_ ETG Inc. All rights reserved.
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Salesforce Mobility Practice
Travel App
Patient Assist App
2016 _at_ ETG Inc. All rights reserved.
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Data Analytics Cloud

• Our Data Analytics cloud services answers to any
  question ranging from multiple business apps,
  databases, big data and Multiple data sources.
• Our specialized Salesforce services enables any
  organization with Data Analytics app up and
  running in days with no infrastructure build out,
  spend or delays
• Our Analytics cloud solutions are perfectly
  Scalable that can handle billions of data points
  of any data types, in a single easy, responsive
  view.
• We implement Salesforce platform with native
  approach for easy deployment management of
  users, apps security.
• Our implementation expertise of Self Service
  modules enables Intuitive graphical exploration
  of billions of data points.

2016 _at_ ETG Inc. All rights reserved.
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Salesforce Testing Services
We deploy a highly process oriented and detailed
approach in testing Salesforce based
applications. With the help of a team comprising
of experienced testing professionals, Salesforce
Certified Administrators and developers we
provide full range of testing services that
includes
2016 _at_ ETG Inc. All rights reserved.
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Salesforce Support Services

• Proactive Monitoring
• Proactively monitor Salesforce implementation,
  identify areas of improvement, recommend courses
  of action, develop best practices, and create an
  improvement plan
• Persistent Administration
• Ongoing administration and maintenance services
  comprising of user management, security
  management, standard and custom object
  maintenance, data management, and package
  maintenance
• Ongoing Maintenance
• Provide on-going maintenance and support for
  applications by working on enhancements, change
  requests etc.
• Comprehensive Training
• Comprehensive training and help desk support
  services to ensure high end-user adoption

2016 _at_ ETG Inc. All rights reserved.
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Salesforce Resource Spectrum
ETGs Pyramid
Salesforce Certified Administrator (ADM201) 6
Salesforce Certified Force.com Developer (DEV401) 14
Salesforce Certified Service Cloud Consultant 2
Salesforce Certified Sales Cloud Consultant 3
Salesforce Certified Pardot Consultant 1
Salesforce Certified Platform App Builder 1
Salesforce Certified Marketing Cloud Email Specialist 1
2016 _at_ ETG Inc. All rights reserved.
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2017 Roadmap
2016 _at_ ETG Inc. All rights reserved.
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Thank You!