communication management for pharmacist

1
Communication managementforpharmacist
2

• Barriers
• Challenges
• Benefits

3
Pharmaceutical care

• providing pharmaceutical care means that, at the
  end of the day, pharmacists measure their success
  by how many people they have helped, not by how
  many prescriptions they have filled.

4
Barriers

• Preoccupation
• Arguing
• Lack of interest

5
Empathy

• Facilitating
• - Attentiveness to patient.
• realizing
• - Identification and labeling of feelings.
• Responding
• - Willingness to understand and listen

6
Environmental barriers

• Physical barriers between the pharmacist and the
  patient.
• The disappearing pharmacist.
• Noise, interruptions, congestion.
• Communication blockades.

7
The Time !!

• Perhaps the greatest barrier of all in the
  practice of pharmacy is time

8
Difficult patients

• Theres several ways to deal with the difficult
  patients
• Patience
• Politeness
• Firm , but not too much

9
Special populations

• Elderly
• Children
• Non-native speakers
• Angry or emotional

10
Least and most important

• Always have a smile in your voice !
• ?

11
Communication benefits

• Increase productivity.
• Reduce stress.
• Better understand what others are saying.
• Better understand how to get your message across.
• Enhance relationships.
• Save time and money