MBA in BPO Management

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MBA in BPO Management
A BPO manager co-ordinates and maintains harmony
between the front end operations and the back end
operations of a company. The key role of a BPO
Manager is to be the link between the outsourcing
organization the company to which these
processes are outsourced and maintain cordial
professional relationship
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Fees Structure
Fees in Installments Fees in Installments
Rs. 56400 / 3720 Rs. 56400 / 3720
Fees in Lump Sum Fees in Lump Sum
Rs. 48000 / 3360 Rs. 48000 / 3360
Fee installments Fee installments
For Indian Students (In Rs.) For Indian Students (In Rs.) For Indian Students (In Rs.) For Indian Students (In Rs.) For Indian Students (In Rs.)
First Installment Subsequent Semester Installments Subsequent Semester Installments Subsequent Semester Installments Total Fees
Rs. 24000 3 x Rs. 10800 3 x Rs. 10800 3 x Rs. 10800 Rs. 56400
For NRI Students (In US) For NRI Students (In US) For NRI Students (In US) For NRI Students (In US) For NRI Students (In US)
First Installment First Installment First Installment Subsequent Semester Installments Total Fees
1,200 1,200 1,200 3 x 840 3,720
Fees Lump Sum Fees Lump Sum Fees Lump Sum
For Indian Students (In Rs.) AND For NRI/International Students (In US) For Indian Students (In Rs.) AND For NRI/International Students (In US) For Indian Students (In Rs.) AND For NRI/International Students (In US)
Rs. 48000 / 3360 Rs. 48000 / 3360 Rs. 48000 / 3360
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Lateral Fees Structure
Fees structure for entry at Semester II Fees structure for entry at Semester II Fees structure for entry at Semester II Fees structure for entry at Semester II Fees structure for entry at Semester II
Semester Fees in installments Fees in installments If paid Lump sum If paid Lump sum
Semester Fees in Rs. for Indian students Feesin US for NRI Students Fees in Rs. for Indian students Fees in USD for International / NRI students
Semester II Rs. 24000 1,680 Rs. 37200 2,520
Semester III Rs. 9600 600 Rs. 37200 2,520
Semester IV Rs. 9600 600 Rs. 37200 2,520
Semester V NA NA Rs. 37200 2,520
Fees structure for entry at Semester III Fees structure for entry at Semester III Fees structure for entry at Semester III Fees structure for entry at Semester III Fees structure for entry at Semester III
Semester Fees in installments Fees in installments If paid Lump sum If paid Lump sum
Semester Fees in Rs. for Indian students Feesin US for NRI Students Fees in Rs. for Indian students Fees in USD for International / NRI students
Semester III Rs. 24000 1,200 Rs. 30000 1,800
Semester IV Rs. 10200 840 Rs. 30000 1,800
Semester V NA NA Rs. 30000 1,800
Semester VI NA NA Rs. 30000 1,800
Note  For Lateral Entry, Indian student has to
pay an additional Rs. 2,000 / NRI Student has to
pay 50 as University fees
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Course Structure

• Semester I
• Financial Management
• Business Environment
• Managerial Economics
• Organizational Behavior
• Human Resource Management (HRM)
• Quantitative Techniques
• Semester II
• Strategic Management
• Marketing Management
• Management Information Systems (MIS)
• Production Operation Management
• Research Methodology for Management Decision
• Accounting for Managers

• Semester III
• Introduction to BPO
• Operations Management
• Ethics in Business
• Setting up of BPO Organization- A Strategic View
• Data Protection and Data Security
• Training Methodology in BPO Organization
• Semester IV
• e-Customer Relationship Management
• Technology aspects of BPO
• Knowledge Process Outsourcing
• Project Work

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Eligibility

• Graduate in any stream
• Duration
• 2 Years
• Potential Careers
• BPO Manager
• BPO Operations Manager
• Online Marketing Manager
• Training Manager

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