NEAR SHORE TECHNOLOGY SERVICES

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NEAR SHORE TECHNOLOGY SERVICES COSTA RICA - 2016
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WHY PROXIMITY?

• Because besides delivering our services and
  projects on time, with the agreed scope
  quality and with important cost savings, we
  provide a trustable, professional and enjoyable
  experience, where our team truly becomes an
  extension of yours.

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IN A SNAPSHOT
1.3 Million
500 Projects
12 Years
Man-hours, invested in multiple projects, from
multiple clients.
In multiple technologies, industries, and team
sizes
In the US market since 2004
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TWO DELIVERY CENTERS in CR
Proximity - Northwest
Proximity - Southwest
Located in Heredia, at Eurocenter- Diursa ?rst
?oor, the center focus on Microsoft technologies
and testing services
Located in Escazu, at Atrium Business Center
third ?oor, the center focus on Mobile
development (web and native) and Open source
technologies.
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TECNOLOGIES SERVICES
Microsoft Dot Net
Mobile (Native Web) iOS Android
Open Source Java/PHP/LAMP
Core Technologies
Enterprise web applications, mobile first,
usability, cloud, front end development
Software Development and Maintenance
eCommerce CMS Solutions
Testing Services Manual Automated
Core Services
Dedicated Teams, Agile, Scrum, Real time
collaboration, an extension of your team
Agile Project Management
Database Architecture
Graphic Design
Special Services
On demand, by project, or full time dedicated
professionals
UI/UX design
Application Architecture
RPG-AS-400
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HOW DO WE WORK REMOTELY WITH OUR CLIENTS?
AGILE
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DEDICATED TEAMS
Fixed Price Projects, 3
Dedicated Teams, 97

• Fixed projects to start
• Long term relationships
• Extension of the clients team

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HHRR IN A SNAPSHOT

• People
• Average size of a team 3 to 5 team members
• Minimum of 3 years of experience, and up to 10
• Bilingual English/Spanish
• University degree (bachelor) and many with Master
  degree
• Attrition rate for 2015 was of 6
• Average time with Proximity 3 years

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MANAGEMENT
PROJECT MANAGER
HR STAFFING
COO
Tech leads Engineers
CTO
CEO
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WHAT IS DIFFERENT WITH PROXIMITY?
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ENGAGEMENT PROCESS

• Big Picture
• Technology
• Methodology
• De?nition of Success

Coordination Model for the services

• Pro?les
• Roles Responsibilities
• Hiring
• Training

Human Resources

• Connectivity
• Security
• Hardware/software
• Facilities

Infrastructure
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METRICS

• Idle/waiting time
• Non core/Non Productive activities
• Rework (internal and from client)

Productivity

• Rework (internal and from client)
• Ticket Rejections ratios (internal and from
  client)
• Peer review results

Quality

• Communication.
• Service Satisfaction.
• Project Coordination.

Client satisfaction
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METRICS
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CLIENT SATISFACTION
FWIW I am extremely pleased with the current
team I have in place... If I had my way, I would
keep this crew together and working for me for
years to come. Thank you for the excellent
service. I am your biggest fan Director of
Technology Indiana 10/2015 Team of 13
people Your team has done very well!. When we
started, that app was running 99.6 uptime. Your
team has helped the local devs turn that
performance around where we're now running
99.99. I want to keep our joint team alive as
much as possible Product Owner, VA
02/2016. Team of 6 people Great... Thanks for
handling this. Juan continues to be a tremendous
asset to our team. I wish I had three more like
him. Thanks Director of Development, Virginia-
06/2016
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THANK YOU!