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Service Offerings IT Managed Services Transformation In an environment of shrinking IT budgets – PowerPoint PPT presentation

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Title: it management services 13 july 17


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IT Management Services
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DESCRIPTION
  • Service Offerings
  • IT Managed Services Transformation
  • In an environment of shrinking IT budgets, it is
    only natural for keep the lights on operations
    to consume a larger portion of IT budgets without
    aggressive action to bench the cost curve.
  • Infosys helps clients bend the cost curve by
    analyzing their applications and infrastructures,
    and committing to specific cost reduction targets
    while improving service levels and business
    agility.

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  • Ticket reduction strategies  Our 'shift-left' app
    roach focuses on avoiding escalations and
    transfers by empowering front line customer
    service representatives with the skills and tools
    they need to solve problems on the first call.
    Thereby, improving end-user satisfaction,
    reducing mean time to resolution, and reducing
    costs. Self-service tools and knowledge bases
    equip end users with the tools they need to solve
    their most common problems. We move beyond
    corrective maintenance to focus on preventive and
    adoptive maintenance thereby eliminating sources
    of potential tickets before they crop up.
  • Labor efficiency strategies  Automation of
    repetitive administrative tasks frees up
    resources capacity to respond to critical issues
    and improve service levels. As a pioneer of the
    Global Delivery Model, Infosys understands how to
    optimize global delivery to balance the need for
    user proximity with the cost benefits of
    strategic global sourcing. Knowledge management
    and collaboration technologies provide front line
    L1 customer services representatives with access
    to resolutions to the most common problems or
    real-time access to L2 or L3 experts.

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  • Improved service levels  While cost reduction is
    often the impetus for clients to explore IT
    managed services we find the benefits of improved
    application stability, availability, performance,
    and quality can have a greater contribution to
    customer satisfaction.
  • Improved business agility  When done properly
    many techniques used to transform IT and reduce
    costs result in increased business agility. A
    simpler application landscape makes it easier to
    introduce changes globally.
  • Infosys approach to IT managed services
    transformation goes beyond the basics of
    knowledge transfer, primary and secondary
    support, and steady state operations to assess
    the IT ecosystem for opportunities to improve
    cost, quality, agility, and satisfaction. We
    assess a clients IT maturity with Infosys
    proprietary IT Capability Maturity Model, a
    powerful tool to identify best practices and
    improve the capability maturity of any IT
    organization. We then look for opportunities to
    modernize IT infrastructure and applications
    through a variety of techniques, including

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  • Application portfolio rationalization  To
    simplify the application landscape by identifying
    applications that are of low business and low
    technical quality that can be retired or
    identifying areas of functional redundancy where
    applications can be consolidated
  • Cloud optimization  To optimize infrastructure,
    platforms, and applications to leverage the cloud
    where economic and business advantage exists
  • Open source software optimization  To leverage
    open source software alternatives to optimize
    software licensing spend
  • Tools standardization  To standardize on common
    tool sets to reduce licensing costs and improve
    labor efficiency
  • Middleware standardization  To standardize a
    middleware platform to reduce integration costs
    and timelines
  • Storage consolidation  To consolidate storage
    infrastructure
  • Environment rationalization  To free up unused
    and under-utilized environments by increasing
    virtualization.

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Thank You
  • Read more it management services
  • Log on to www.spsysnet.com
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