How To Create Compliance Courses Using Gamification And Microlearning

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How To Create A Meaningful And Engaging
Compliance Course

• Part of Compliance Series
• Presented by
• www.eidesign.net
• Author-Asha Pandey
• Chief Learning Strategist, EI Design
• apandey_at_eidesign.net

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About EI Design (www.eidesign.net)
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Our portfolio and the range of our services
Core services 

• Core services Our rich portfolio includes
• Custom Course development eLearning / mLearning
• Migration of legacy courses to HTML 5
• Localisation
• ILT / VILT and Blended Learning
• Performance Support Tools
• Off-the-shelf Products
• Suite on Instructional Design
• Suite on generic Compliance

• Value added Services Comprehensive evaluation
  strategy (cuts across various training formats)
• Efficacy of learning (the learnability and gain
  for learners)
• Impact of training (the gain for business)
• Return of Investment (ROI) on training
• Beyond Learning We also offer several Learning
  Support services that can be used to promote
  eLearning adoption or specific mandates like
  change management.

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How To Create A Meaningful And Engaging
Compliance Course

• Compliance courses are often driven by the
  corporate compliance mandate and tend to miss
  the ingredients for learners to relate to them,
  internalize the information, and apply it. As I
  see it, given the significance of the compliance
  mandate, there should be a higher focus on using
  approaches that appeal to the learners, impart
  learning that will stick, and finally ensure that
  this learning indeed gets applied at work.

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Creating A Meaningful And Engaging Compliance
Course
In this article, I will outline how we have made
compliance courses meaningful to the learners,
ensure the learning sticks, and increase the
probability of this learning getting applied at
work.
Why are compliance courses normally boring?
Compliance courses primarily revolve around dry
concepts such as knowing a set of guidelines or
dos and donts. Although learners like taking
courses that are user-friendly and easy to
understand, they do not appreciate the
traditional read-through/click-through
information and quiz process, devoid of any
ingredients to excite them. This impacts
learnability and eventually results in lesser or
no retention of learning.
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Creating A Meaningful And Engaging Compliance
Course
Is it possible to integrate innovative learning
strategies to compliance courses? We have over a
decades expertise in building compliance courses
for various industries (most notably finance,
healthcare, and insurance). Creation of immersive
learning being our forte, we have infused life in
compliance concepts, thereby providing scope for
higher learner satisfaction and a better ROI for
our customers.

• We have adopted learning designs that provide an
  innovative, engaging, and learner-centric
  learning experience through
• Gamification.
• Partial gamification.
• Scenarios.
• Story based narratives.

What can be done to instill the spirit of why
comply in the learners? In this article, I will
use a case study to illustrate how we have
created an engaging learning experience that
leverages the power of scenarios (with variations
mapped to suit the compliance mandate).
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Case Study (Introduction To The Code Of Conduct)

• Rather than starting with the dos and donts of a
  typical compliance program, we used the creative
  Instructional Design approach to present the
  content to help learners realize why they need to
  comply and hence provide long-term gain to our
  customers.
• We worked with our Subject Matter Expert and
  established the learning outcomes that learners
  need to achieve for the compliance mandate to be
  met.

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Case Study (Introduction To The Code Of Conduct)

• How did we catch the learners attention?

• In Introduction to the Code of Conduct, our
  course focused on
• The Code of Conduct and the reasons why it is
  created.
• The application of the Code at work.
• The situations when good conduct may be
  compromised or at risk.
• How to choose the right path and avoid putting
  oneself and the company at risk.

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Case Study (Introduction To The Code Of Conduct)

• How did we make this course more engaging?

• The language and the examples used in this course
  are simple and easily understandable by all
  employees, whether it is a front-desk employee or
  a Senior Manager.

• It is applicable to all industries, which means
  it is a generic Code of Conduct and not specific
  to any particular industry.

• It does not cover all of the subjects in a
  typical Code so that they do not consider that
  they are now familiar with the Code and there is
  no need to read the actual document.

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Case Study (Introduction To The Code Of Conduct)

• What was the essence of our learning strategy?

• Our learning strategy was woven with a greater
  emphasis on scenarios, examples, exercises, and
  inline checks in interesting formats.

• We used scenarios in two formats
• Quick check-point after a learning element is
  completed (recall/understand level cognition).
• Application of the learning in a real-life
  situation through "Choose the Right Path"
  (analyze and be ready to use this learning at
  work).

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Case Study (Introduction To The Code Of Conduct)

• What was the essence of our learning strategy?

• Our learning strategy was woven with a greater
  emphasis on scenarios, examples, exercises, and
  inline checks in interesting formats.

1. We helped learners relate to these examples and
   scenarios and understand how to handle dilemma
   situations.
2. In addition, we provided tips and best practices
   and other useful information from domain experts.
3. Our purpose of turning acquisition of knowledge
   to application of knowledge was served with this
   apt mix of theory and application.

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Case Study (Introduction To The Code Of Conduct)

• What more can be done to make compliance courses
  interesting and ensure that the learning gets
  applied?

• Providing access on mobile devices (as well as
  desktops/laptops) The course is designed for
  mobile compatibility and runs seamlessly on
  PCs/laptops/tablets. This provides the required
  flexibility to the learner to access the course
  on a device of their choice.

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Case Study (Introduction To The Code Of Conduct)

• What more can be done to make compliance courses
  interesting and ensure that the learning gets
  applied?

• Use Performance Support Tools (PSTS) In the next
  article, I will share a few examples on how you
  can complement or supplement Compliance through
  innovative value-adds, such as Performance
  Support Tools (PSTs). These are designed to help
  learners not just know about but also act in
  compliance on the job. This is one of our areas
  of expertise in terms of transforming acquisition
  of knowledge to application of the same.

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Case Study (Introduction To The Code Of Conduct)

• What more can be done to make compliance courses
  interesting and ensure that the learning gets
  applied?

• Innovation and provision of that little extra
  is something we work on constantly. I hope this
  article was useful in providing pointers to
  create your own meaningful and engaging
  compliance course. If you have any queries, do
  contact me.

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EI Design Pvt Ltd Corporate Office and
Development Centre 160, Arun Arch, 9th Cross,
Indiranagar 1st Stage Bangalore - 560 038,
India. www.eidesign.net
Asha Pandey, CMD and Chief Learning
Strategist Tel (Direct) 91-80-25202679Board
91-80-25202677 / 25202678 Mobile
91-98450-61484Email apandey_at_eidesign.net