Proven Quality Of BPO Services

1
Proven Quality Of BPO Services

• Re-Arranged By Offshore Business Processing BPO
  Companies Philippines

2
What Is Business Process Outsourcing?

• Business Process Outsourcing (BPO) is a subset of
  outsourcing that involves the contracting of the
  operations and responsibilities of a specific
  business process to a third-party service
  provider.
• BPO is typically categorized into back office
  outsourcing which includes internal business
  functions such as human resources or finance and
  accounting and front office outsourcing etc.,
  which includes customer-related services such as
  contact center services.
• BPO that is contracted outside a companys
  country is call offshore outsourcing. BPO that is
  contracted to a companys neighboring country is
  call nearshore outsourcing.

3
Advantage of BPO

• Cost Savings save 50-60 in FTE costs over
  locally-available resources via offshore model.
• Process Standardization outsource process
  definition and streamlining using resources armed
  with the best practices.
• Labor Flexibility add or subtract a resources
  quickly as your business requirements change.
• Greater Control monitor functions via
  standardized processes and improved reporting.
• Improved Decision Making drive your business
  using improved analytics and decision support
  tools.

4
Business Process Outsourcing