BUSN 258 Course Seek Your Dream/tutorilarank.com

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BUSN 258 Course Seek Your Dream / tutorialrank.com
The Best way to predict the Future is to create
it.....To Best way....
www.tutorialrank.com
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Entire Course (DEVRY) For more course
tutorials visit www.tutorialrank.com BUSN 258
Week 1-7 All Discussion Questions BUSN 258 Week 4
Midterm BUSN 258 Week 8 Final Exam
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 1 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com
Week 1 DQ 1 - Customer Service Impact Week 1
DQ 2 - Building Relationships Week 2 DQ 1 -
Selling Week 2 DQ 2 - Listening
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 1-7 All Discussion Questions
(DEVRY) For more course tutorials
visit www.tutorialrank.com Week 1 DQ 1 -
Customer Service Impact Week 1 DQ 2 - Building
Relationships Week 2 DQ 1 - Selling
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 2 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com
1.What are some factors (patterns of behavior)
that project a companys culture? List several
examples from organizations you work in. 2.What
are three major elements that complicate
listening? Give customer-service related examples
of each.
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 2 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com
Read the You Decide scenario and decide on a
response. Your goal is to identify the critical
issues in the scenario and determine how you
would resolve. Write a report correctly formatted
of at least 125 words. Drop the report in the
DropBox. Remember to run the spelling and grammar
checker on your work before turning it in.
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 3 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com 1.
Interview After completing your assigned
readings for this week, interview someone who has
a customer relations/customer service role or
responsibility where the person has
organizational responsibility and knowledge of
the companyÂs customer relations policies. This
person could be in your own organization or in
any other company. Ask the interviewee to
describe the role and importance of customer
relations/customer service to the organization
and the top three customer relations/customer
service issues faced by the organization. In case
of a last minute conflict it is best to have a
second choice lined up.
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 4 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com 1.
Look back on your own experiences as a customer
and identify situations when little things have
made a difference in your buying decision. Think,
for example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant turnoffs.
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 4 Midterm - Set 2 (DEVRY) For more
course tutorials visit www.tutorialrank.com 1.
Question (TCO 1) The letter L in the acronym
LIFE stands for ________. 2. Question (TCO 2)
Customer loyalty is 3. Question (TCO 9)
Despite many similarities between them, Wal-Mart
and K-Mart have very different results, largely
because of "little things" that seem to result in
better customer service. How do the sales of
these two companies compare?
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 4 Midterm - Set 1 (DEVRY) For more
course tutorials visit www.tutorialrank.com
1.Question (TCO 1) Excellent organizations
are Question (TCO 2) The Gallup organization
studied the impact of customer ________ on
long-term customer loyalty and profitability. Ques
tion (TCO 9) You can gain loyal online
customers through a lack of competition
if Question (TCO 10) Customer dissatisfaction
with a firm's phone call handling stems from
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 5 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com 1.
How can organizations become more open to
feedback? What kinds of employee training would
help? What would you tell your employees about
feedback importance if you were the boss? 2. What
are the three important steps needed to recover
the potentially lost customer?
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 5 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com
Scenario SummaryYou are a general manager with
a service company. You are hearing comments from
your sales group that customers are unhappy with
your company. The comments range from poor
service, missed assignments, to technical
failures. When you ask for specifics, you get a
general view of dissatisfaction from your sales
group but not a clear view if there is an issue.
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 6 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com
BUSN258 Week 6 Case Study LL Bean ATT
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 7 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com
1.Which of the two general causes of
stress,worker characteristics and working
conditions,is the most significant in your job?
How can you control or manage it? 2. How can a
manager best set a strategy for improving
customer loyalty? What steps make sense?
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 7 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com
Scenario SummaryYou are Bob Yeader, a Sales
Manager, of a small printing company. One of you
sales people asked for a meeting. The meeting was
difficult. The sales person, Pat Lawson, broke
down in the meeting. Pat said the work was too
much and the customers too demanding. Where Pat
used to be able to get all the work done in one a
week, there was now too much work. Your internal
staff has noticed that Pat seems stressed. You
wonder if customers are seeing the stress. Pat
was ready to quit. Pat has been with your company
for 15 years.
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 8 Final Exam 1 (DEVRY) For more
course tutorials visit www.tutorialrank.com 1.
Question (TCO 1) The best way to win customer
loyalty is to 2. Question (TCO 2) Which of
the following problems is NOT listed as a people
turnoff? 3. Question (TCO 3) Small companies
can compete against larger ones if they offer
4. Question (TCO 4) Which of the following is
NOT an example of something a company can do to
enhance extrinsic value?
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BUSN 258 Course Seek Your Dream / tutorialrank.com
BUSN 258 Week 8 Final Exam 2 (DEVRY) For more
course tutorials visit www.tutorialrank.com 1.
Question (TCO 1) The first step to reduce
waiting time is to 2. Question (TCO 2)
Communication turnoffs often occur when employees
are ignorant of 3. Question (TCO 3) Small
companies can compete against larger ones if they
offer 4. Question TCO 4) Value arises from a
tradeoff between
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BUSN 258 Course Seek Your Dream / tutorialrank.com
The Best way to predict the Future is to create
it.....To Best way....
www.tutorialrank.com