Chargeback Expertz Understanding

1
Merchandise Defective

• Why This Occurs?
• The cardholder claim(s) states that the goods or
  services were not the same as shown and described
  online for Internet transactions.

2
Retrieval Request

• Why This Occurs?
• There are various reasons for retrieval
  requests. It may be a result of a customer
  question or dispute, inaccurate or incomplete
  transaction information, a processing error or an
  indication of potential fraud.

3
Goods Not Provided
Why This Occurs? The cardholder claim(s)
states that merchandise ordered was not received
or that the order was cancelled as a result of
the merchandise not arriving by the expected
delivery date.
4
Recurring Transaction

• Why This Occurs?
• The cardholder claim(s) to their bank,
  acknowledges participation in at least one
  transaction at the merchant outlet but disputes
  participation in other remaining transactions.

5
Fraud

• Why This Occurs?
• The cardholder received a transaction for
  which authorization had been declined. The most
  common causes are attempts to circumvent or
  override a declined authorization by forced
  posting, multiple authorization attempts, or an
  alternative authorization method.

6
Services Not Rendered

• Why This Occurs?
• The cardholder claim(s) states that services
  ordered were not received or that the order was
  cancelled as a result of services not arriving by
  the expected delivery date.

7
Refund Not Posted

• Why This Occurs?
• This type of claim(s) is not valid because the
  cardholder is not eligible for a refund according
  to the terms and conditions.

8

THE END!