Tips to Understanding of Chargebacks

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Tips to Understanding of Chargebacks

• Chargeback Expertz

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Merchandise Defective
Why This Occurs?

• The cardholder claim(s) states that the goods or
  services were not the same as shown and described
  online for Internet transactions.

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Retrieval Request
Why This Occurs?

• There are various reasons for retrieval requests.
  It may be a result of a customer question or
  dispute, inaccurate or incomplete transaction
  information, a processing error or an indication
  of potential fraud.

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Goods Not Provided
Why This Occurs?

• The cardholder claim(s) states that merchandise
  ordered was not received or that the order was
  cancelled as a result of the merchandise not
  arriving by the expected delivery date.

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Recurring Transaction
Why This Occurs?

• The cardholder claim(s) to their bank,
  acknowledges participation in at least one
  transaction at the merchant outlet but disputes
  participation in other remaining transactions.

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Fraud
Why This Occurs?

• The cardholder received a transaction for which
  authorization had been declined. The most common
  causes are attempts to circumvent or override a
  declined authorization by forced posting,
  multiple authorization attempts, or an
  alternative authorization method.

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Services Not Rendered
Why This Occurs?

• The cardholder claim(s) states that services
  ordered were not received or that the order was
  cancelled as a result of services not arriving by
  the expected delivery date.

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Refund Not Posted
Why This Occurs?

• This type of claim(s) is not valid because the
  cardholder is not eligible for a refund according
  to the terms and conditions.

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