Learning to Choose between Hosted PBX and On-Premise PBX Solutions

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LEARNING TO CHOOSE BETWEEN HOSTED PBX AND
ON-PREMISE PBX SOLUTIONS

• If you are looking for the best way to
  communicate with your employees and customers,
  you should consider taking advantage of
  hosted-private branch exchange solutions. While
  the option has certainly become extremely
  popular, many people are still interested in
  finding more about how it can benefit their
  business, especially if they have to choose
  between on-premise PBX systems and cloud-based
  hosted PBX systems. Here are a few things to bear
  in mind to get the best value for your money.
• Consider the real cost of ownership when making a
  choice. If you are going for on-premise systems,
  you should understand that it is going to require
  a reasonably large upfront investment. If you
  cannot make such big investment in the beginning,
  you will be much better off using a hosted PBX
  system because you will be paying more
  affordable, monthly payments.
• Still, it is a good idea to pay attention to the
  total cost of having both systems installed. Some
  experts believe that you may be better off going
  for on-premise PBX systems because the cost of
  hosted PBX systems becomes greater than
  on-premise solutions in about three years.
  Therefore, you have to consider your unique needs
  and do not base your decision on the upfront
  investment alone.
• Consider the value of specific and bundled
  functionality before finalizing a decision. It is
  important to understand that the technical
  capabilities of both systems are quite the same.
  The main difference is observed in how these
  features are bundled. In case of hosted PBX
  service provider, you will

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• notice that they bundle features and make you pay
  a set per-user price.
• When you opt for on-premise PBX, you have to
  enjoy better flexibility on the features, and you
  will be in a position to pay for the
  functionality you require. You have to consider
  this difference in relation to your needs for
  customization. Be sure let your service provider
  know that you would have to customize the
  service, so that they could provide you with the
  perfect bundle.
• Find out how easy it is to customize your PBX
  systems. In case you have an on-premise system
  installed, you will have to spend some extra
  money to make an IT professional oversee the
  systems deployment. If you already have a
  professional working in your company, you may
  find it easier to have your PBX system customized
  to suit your need without having to deal with any
  additional cost.
• If you have to hire someone, you will be better
  off going with hosted PBX systems because the
  provider will handle whatever customization you
  require. Moreover, you may want to opt for a
  hosted PBX system when your system does not
  require any advanced customization.
• The fact of the matter is that both hosted PBX
  and on-premise PBX solutions have their own set
  of benefits. You need to consider your unique
  business need and determine your budget
  constraints first and then decide between the two
  options.
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