A Chargeback Management With Reason Not As Described Or Defective

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A Chargeback Management With Reason Not As
Described Or Defective
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Introduction
The Customer must have to make a legitimate
attempt to resolve the issues or return the
Merchandise for Refund. If the attempts not
change any things in the favor of Cardholder, the
Cardholder will move forward and dispute the
Chargeback against the Merchant with Reason Not
as Described or Defective Merchandise
In Reason Not as Described or Defective
Merchandise Cardholder claims that Good or
Services which was provided by Merchant is not
same as described at the time of purchase or the
wrong merchandise was sent to the cardholder and
the merchandise arrived damaged or defective.
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Reason Not as Described or Defective Merchandise
link with an example Lisa purchase a Merchandise
and after Shipping Lisa suffer with problem that
Merchandise is damaged or defective (Some
customer also suffer with various problem like
quality is not appropriate or not same as
described by Merchant, Merchandise or Services is
counterfeit), so Lisa first attempt to return the
Merchandise to the Merchant and get refund, if
this attempt is not fruitful, the Lisa
legitimately file a chargeback for reason Not as
Described or Defective Merchandise
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Why Customer Dispute a Chargeback accompanied
Reason Not as Described or Defective Merchandise?

• Wrong Merchandise was provided to the Customer.
• Shipped Merchandise was damaged during shipping.
• Merchandise or Services is counterfeit.
• Merchandise or Services did not match what was
  described to the Customer.
• Quality of Merchandise not same as what
  we display to the Customer.
• Sale of particular Merchandise or Services was
  misrepresented by the merchant as interpreted by
  the cardholder.

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Prevention of Chargeback-Reason Not as Described
or Defective Merchandise

• Describe Merchandise or services accurately which
  was provided to the Customer.
• Provide evidence that Merchandise or Services are
  not counterfeit Customer was agreed on
  particular sale.
• Provide evidences that goods or Services matched
  what was described to the Customer or displaying
  on Sales Receipt.
• Always ensure that damaged or defective
  Merchandise should be replaced and reshipped on a
  Shipping Address
• Issued Refund to the Customer if Merchant received
  the sold Merchandise in case Defective or
  Damaged.
• Always provide right information about the
  Merchandise and Services

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Rights and Limitation of Reason Not as Described
or Defective Merchandise

• Chargeback cannot be filled until 15 days after
  the date Merchandise was returned or Services
  were cancelled
• Before disputing the Chargeback the Customer must
  first attempt to return the Defective or Damaged
  Merchandise to the Merchant and waiting
  for Refund.

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