Title: SAP C4C Training Material PPT
1- SAP C4C Training Material What is SAP C4C?
- SAP Cloud for Customers is software as a service
based CRM which runs on SAPs HANA cloud
platform. The platform is composed of SAP Cloud
for Sales and SAP Cloud for Service, which are
marketed as separate entities by SAP. It is
available on a per user approval basis. It
includes fixed analytics that can help predict
sales success based on old data, facing products
and other factors. - SAP C4C Solution can be easily integrated with
SAP ERP and CRM on premise solution. SAP C4C with
a mobile-first strategy to face the requirements
of today's sales and service specialists who need
information about customers anytime and in any
place. The focus is on ease of use and getting
more production out of the tool rather than
spending time entering information. The user
experience was built specifically for SAP C4C and
is based on Fiori design systems. - For SAP Cloud for Sales, the emphasis is on
allowing sales professionals to spend more
time selling and less time interacting with
a sales force automation application. In
one example, a salesperson in a retail
environment can use a cell phone to capture
images of stock on a retail shelf, and
recognition software can compare this with a
template of how the shelf should look. SAP claims
the process is less error prone and saves time in
restocking inventory. - SAP C4C is a cloud solution to manage
customer sales, service and marketing
activities efficiently and is one of the key SAP
solutions to manage the customer relationship. - SAP C4C is based on the following individual
products - Sales
- Marketing
- Social Engagement
- SAP C4C is based on the following key objectives
- Relationships
- Collaboration
- Insight
- Business Processes
2- Use real-time customer analytics and
forbidding insight to improve communications
across all channel - Run your business anywhere, anytime on any device
with a mobile-first approach - Get up and running speedily and
cost-effectively with subscription based
cloud CRM solutions - SAP C4C Cloud Solution
- SAP C4C has the multi-tenant architecture where
solution and components are shared between
multiple customers. SAP C4C solution can be
easily integrated with SAP ERP and CRM on
premise solution. The solution options and
different deployment models give rise to
interesting architecture questions for SAP
Customers.
1. On Premise SAP CRM already provides a Browser
based, the mobile access is something that the
customer
will need to choose from a limited choice of apps
and take the burden of device choice as well as
3- deployment. Customers have heavily customized
their SAP CRM to suit the processes and
service functionalities and do not have an End
user case for going to the cloud would prefer to
keep their solution On Premise only. - Cloud
- SAP C4C alone would satisfy if the customer is
looking for a light weight solution with standard
CRM processes. The combination needs to be
considered for which system would be the leading
system and which ERP integrations are most needed
for the field force. SAP C4C could also be an
excellent candidate for replacing on SAP CRM
solutions in SAP ERP customers for larger
integration and more centralized architecture. - Private
- If customers have high needs for
customization within the cloud solutions and
patches to be impacted then would prefer
this solution. This solution is as good as
having an On Premise solution albeit on SAP
C4C and not SAP CRM. - Hybrid
- This solution will have both SAP CRM and SAP C4C
co existing in the CRM. This is of the most
interest to SAP CRM consultants. - Advantages of SAP C4C
- Following are the benefits of using SAP C4C
management - The benefits of using SAP C4C Training are
its operation investment cost and
maintenance. - Take licenses as per your demand and it can be
increased on request.
seeking and experienced Online SAP Training
Professionals.
4We provide SAP C4C Training Material is
delivered online and you can access it at
any time that suits you. SAP Cloud for
Customers is software as a service based
CRM which runs on SAPs HANA cloud
platform. With SAP C4C Online Training at
SAPVITS you become a pro at managing customer
relationships for your organization.
Contact us Vintage IT Soultions Website
http//www.sapvits.com/ Email ID
info_at_sapvits.com IND 91 992 284 8898 USA 1
912 342 2100 UK 44 141 416 8898