Servicenow Admin & Advanced Online Training Syllabus

1
Servicenow Admin Advanced Online
Training www.svsoftsolutions.com

• Email info_at_svsoftsolutions.com
• IND 919642373173
• USA 1-845-915-8712

2
Servicenow Online Training

• ServiceNow is a platform-as-a-service (PaaS)
  provider of enterprise service management (ESM)
  software.

3
What is ServiceNow?

• ServiceNow is a software platform that supports
  IT service management and automates common
  business processes. This software as a service
  (SaaS) platform contains a number of modular
  applications that can vary by instance and user.
  Articles in this category help new users learn
  what services ServiceNow offers.

4
Who Are They

• ServiceNow is changing the way people work. By
  placing a service-oriented lens on the
  activities, tasks and processes that make up
  day-to-day work life, we help the modern
  enterprise operate fasterand be more scalable
  than ever before. As the enterprise cloud
  company, ServiceNow provides a service model that
  defines, structures and automates the flow of
  work, removing email and spreadsheets from the
  process to streamline the delivery of services.

5
Why ServiceNow?

• ServiceNow is Changing the Way People Work. Some
  of their products are illustrated below
• Service Management ServiceNow is changing the
  way people work. By placing a service-oriented
  lens on the activities, tasks and processes that
  make up the day-to-day work life, they enable you
  to focus on creating a modern work environment.
  Their service model defines, structures and
  automates the flow of work, removing email and
  spreadsheets, so you can streamline the delivery
  and management of services

6

• ServiceNow Syllabus

7
ServiceNow Admin Course Topics

• Duration 10 Class
• 1) Core Configuration
• Configure Navigation, Search and UI Options
• Manage Lists, Filters, and Forms
• Home Page
• Delegates
• Activate Plugins

8

• 2) User Administration
• Configure User Accounts
• Add Groups and Assign Users to Groups
• Assign Roles
• 3) Manage Tables and Fields
• Learn How to Manage Data with Tables
• Creation of Tables and Fields
• Manage Form View
• Views
• Sections in a Form

9

• 4) Manage Data with Import Set and Update Set
• Work with Import Sets
• Create and Apply Update Sets
• 5) Process Application
• Work with Knowledge Base
• Create and Populate Service Catalog Items and
  Order Guide

10

• 6) Core Application Administration
• Set up Email Notifications
• Learn about Upgrade Process and Release Cycle
• Implement Contextual Application Security
• 7)Service Administration
• Create and Modify Reports
• Create and Apply SLAs
• Customize and Brand Your Instance

11

• 8) Work Flow Basic
• Business Rules
• Client Script
• UI Action
• UI Policy
• Scheduled Jobs
• Workflow Script
• 9) Service Catalog
• SLA's
• 10) System Admin Certification Preparation
• Registering for Exam
• Admin Material Discussion
• Dumps

12
ServiceNow Advanced Course topics

• Duration 8 Class
• Scripting and APIs
• Client Side Scripting
• Client Script
• UI Policies Basic
• UI policies Scripting
• UI Script
• User Scripting
• Server Side Scripting
• Business Rule
• Script Include
• Server Side UI Action
• UI Actions advance
• Glide-System
• UI Macro

13

• 2) Scripting Advanced
• Scripting in Emails
• Workflow Scripting
• 3) Cloning of System
• 4) Platform Administration
• Exporting Data using Transform Map
• Migration Using Update Sets (working with One or
  more update sets)

14

• 5) CMDB
• Asset Management
• Discovery
• Application Security
• 6) Integrations
• LDAP
• SSO
• WebServices
• Scripted Webservice
• REST
• SOAP

15

• 7) Service Catalog Advance
• Order Guide
• 8) Installing and Managing MID Server
• Creating Applications
• Creating Modules
• Go-live preparation and checklist
• Performance and Coding best practices

16
Online Training Features

• Training by real time experts
• Flexible timings
• Industry oriented training
• http//svsoftsolutions.com/courses_servicenow.aspx

17

• For Online Training
• Visit Our Website
• www.svsoftsolutions.com
• Mail info _at_svsoftsolutions.com
• Call India 919642373173
• USA 1-845-915-8712