7 top tips for a better concierge service - PowerPoint PPT Presentation

About This Presentation
Title:

7 top tips for a better concierge service

Description:

Whether you’re spending a weekend in a luxury hotel or just dashing across the country for a quick business meeting, one of the most valuable assets available to you is a local concierge. Concierge service providers (whether they be an independent firm, connected with a hotel or even an airline), exist solely to help make your travel experience a happy and memorable one. Concierge service providers are trained professionals, often with years of experience and well developed industry network relationships. The advantage of this vast vault of local knowledge is that concierges can handle an ever increasing range of services from mundane tasks such as restaurant reservations, to extraordinary requests such as arranging a private jet to compensate for your missed flight. – PowerPoint PPT presentation

Number of Views:28
Slides: 11
Provided by: najeebmuhamed

less

Transcript and Presenter's Notes

Title: 7 top tips for a better concierge service


1
7 top tips for a better concierge service
2
  • Whether youre spending a weekend in a luxury
    hotel or just dashing across the country for a
    quick business meeting, one of the most valuable
    assets available to you is a local concierge.
    Concierge service providers (whether they be
    an independent firm, connected with a hotel or
    even an airline), exist solely to help make your
    travel experience a happy and memorable one.
    Concierge service providers are trained
    professionals, often with years of experience and
    well developed industry network relationships.
    The advantage of this vast vault of local
    knowledge is that concierges can handle an ever
    increasing range of services from mundane tasks
    such as restaurant reservations, to extraordinary
    requests such as arranging a private jet to
    compensate for your missed flight.

3
Be detailed/specific
  • With the hundreds of requests that concierge
    providers receive on a daily basis, it
    often becomes difficult to memorize everyones
    tastes. When soliciting help for a restaurant
    reservation, purchase, event booking or more,
    explain in detail to the concierge what you do
    like and what you dont. Giving us a list
    of things you dont like doesnt help us narrow
    down our choices for you, but providing some
    insight as to what you do like will go a long way
    in helping us satisfy your request. Similarly,
    when planning a vacation, tell us what youd like
    to do and well suggest the best places to do it
    and similar activities. Telling us you have no
    idea what you want does not help us that much!

4
Give some advance notice
  • Although this is not always easy to do,
    concierges do sometimes need some time to
    complete your request. When travelling try to
    call ahead with restaurant reservations, meeting
    schedules and more so that we can prepare and
    handle your request. Calling a few hours before
    your desired dinner reservation or to arrange a
    flight might not be the best idea.
  • Insider tip concierge providers are usually most
    busy in the morning and late afternoon as this is
    when we see a high number of requests from
    business clients and travelers. Contact us
    between noon and 3pm or after 8pm at night for
    more in-depth discussions of your request.

5
Build a relationship
  • We are here to serve your needs 24/7, but it
    often is useful to know who is catering to your
    requests. When calling ahead or making inquiries,
    building relationships with those who serve you
    help us better personalize our service for your
    future requests and allows us to know what to
    look for when servicing your inquiries.

6
Block your options
  • When requesting a hotel room, airline seat,
    private jet, car, yacht or more, always make sure
    you call ahead to secure your options. If you are
    looking for a specific hotel room, a certain type
    of car or more, call your concierge on the
    morning of your arrival and reconfirm your
    arrangements, stating that youd like to
    preassign or block your requested options.
    This allows us to go ahead and make sure you get
    only the options you want as hotels, airlines etc
    sometimes stick you with the last ticket/room/car
    they have available.

7
There is no such thing as a stupid question
  • No matter what you are after, the chances are we
    can get it for you. From mundane restaurant
    reservations to a submarine excursion under the
    Hawaiian Islands (yes thats a real request),
    concierge service providers have the tools and
    resources to make your wishes a reality. The
    problem is, most travelers and those unfamiliar
    with our services believe their request might be
    too complicated or not within our realm of
    responsibility. Please keep in mind, your
    satisfaction is our ultimate goal and our
    responsibility never assume we cant complete a
    request. At the end of the day, we are still
    human, if your request is impossible or defies
    the laws of physics, well be the first to tell
    you!

8
Dont complain
  • Following on from the previous tip, although
    highly unusual there will be times where
    a concierge will be unable to cater to one of
    your requests because it may be impractical,
    illegal or we just cant do it. At times like
    these, a little patience is appreciated as we
    always strive our hardest to fulfill your
    request. If you want to go to Mars, we may
    politely tell you we cant accommodate you but we
    will offer you tickets to the moon instead. Just
    remember, we represent you so we are always
    looking out for your best interests.

9
Appreciation
  • A small thank you goes a long way and we really
    appreciate it! If weve managed to exceed
    your expectations, let us know! We always strive
    to fulfill every request to your exact
    specifications so we appreciate knowing when our
    hard work has paid off!
  • Concierge specialists work around the clock,
    often foregoing precious personal time in order
    to fulfill the requirements of their clients. We
    are dedicated to serving you and your interests
    and always look for ways to exceed
    your expectations on every service request.
    Understanding a few tips on how we work, will not
    only save you precious time when dealing with
    concierge service providers but will enable us to
    give you the best service possible.

10
Luxury Concierge
  • By AppointmentEmirates Palace Hotel, Office 11,
  • Media Centre, P.O. BOX 108309,
  • Abu Dhabi, UAE
Write a Comment
User Comments (0)
About PowerShow.com