Business Process Outsourcing (Complete Analysis)

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Business Process Outsourcing (Complete Analysis)

• Arranged By OBP Business Process Services
  Outsourcing

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Primary Client Motivation

• Unit cost reduction
• Focus on core business
• Ability to share
• Time to value
• Capacity management
• Reduce time to market

3
Typical Process

• Transactional
• Complexity
• core

4
Skills work Characteristics

• Entry level to semi skilled
• Rules based
• Somewhat repetitive
• Tasks/process focus
• Collaboration
• coordination

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Example of Common Processes

• Accounting/bookkeeping
• Data mining
• Medical appointment setting
• transcription