Help Desk Software - PowerPoint PPT Presentation

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Help Desk Software

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HashMicro's help desk software system allows the business owners to track and automate all incoming and outgoing calls and analyze in depth reports of your company's calls. – PowerPoint PPT presentation

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Title: Help Desk Software


1
Benefits of Help Desk Management Software
  • Next Generation ERP System

2
Help Desk Management ?
  • A Help Desk is a resource designed for IT users
    to contact when they are having problems with
    their IT services.
  • Customer satisfaction is the key of success of
    any kind of businesses which compelled business
    managers to establish a help desk where they can
    communicate with existing and upcoming customers
    and can know to provide quality services and
    products.

3
Benefits of Help Desk Management
  • Single Point of Communication
  • Efficient Monitoring Tracking
  • Improved Customers Relationship
  • Better Problem Resolution Timing
  • Quality Improvement
  • Strengthen Brand Image reputation

4
Single Point of Communication
  • Web based help desk software enables a business
    to provide one stop solution for potential and
    existing customers to communicate with the
    business or supplier and smooth problems faced in
    customer service.

5
Efficient Monitoring Tracking
  • Tracking or monitoring of a complaints or a
    service requests made easy. It allows managers to
    keep an eye on the complete cycle since problem
    issuing to resolving and it helps to resolve the
    issues in a certain time period.

6
Improved Customer Relationships
  • It allows to provide quality services and helps
    in maintaining healthy relationships to customers
    that lead businesses to profit.

7
Better Problem Resolution Timing
  • Helpdesk software enables companies customer
    support team to save crucial time and efforts.
    This system streamlines time management of
    employees who then only handle problems that are
    insurmountable by the software system.

8
Quality Improvement
  • The help desk software ensures that a business
    offers 24/7 customer support and incorporates
    several self-help features that customers can
    take advantage off. It detects hitches in a
    system and gives immense scope for improvement.

9
Strengthen Brand Image Reputation
  • Quality customer support is the key of customer
    satisfaction. A loyal satisfied customers
    build strong image reputation in market by
    recommend company services or brand.

10
  • Looking for an advanced Help Desk Software? Try
    ww.hashmicro.com
  • Blk 65 Ubi Road 1, 04-28 Oxley Bizhub,
    Singapore 408729
  • 65 6908 5728
  • enquiries_at_hashmicro.com
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