Today's Smart Communication - VOIP Phones

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Today's Smart Communication VOIP Phones
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Synopsis

• The Long History Of VOIP Phones
• An Overview Of VOIP Phones
• VOIP Phones - Main Features
• Why Turn to Hosted PBX Solutions?
• Learning to Choose between Hosted PBX and
  On-Premise PBX Solutions
• Learn to Select the Best Hosted PBX Service
  Provider

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The Long History Of VOIP Phones

• POTS
• Much earlier, in the twentieth century to be
  precise businesses, campuses and homes used what
  was known as POTS (Plain Old Telephone system).
  This is basically the traditional standard
  telephone technology that used the public
  switched telephone network (PSTN).
• Packets
• Packets simply acts as electronic envelops into
  which voice signals to be transmitted are put.
  Packets include not only the voce signal but also
  the network addresses of both the sender and the
  receiver.
• IP Telephony
• IP technology was way more superior to the two
  earlier telephony services. It uses the internet
  protocol for its transmission and this comes with
  quite a number of additional capabilities.
  Initially, this telephony service depended on
  internet but today this is not absolutely
  necessary.

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An Overview Of VOIP Phones

• Varieties
• When you decide to get VoIP phones, it is
  important to realize that there are many gadgets
  out there that use this platform. First, there
  are wireless phones that are built on the VoIP
  platform. These phones connect the network
  through Wi-Fi or other wired connections.
  However, most people seem to agree that the
  wireless phones are the more convenient choice.
  This is given that most people are used to having
  cell phones and when you give them a wired phone,
  they get a different experience.
• On the other hand, there are soft phones that use
  VoIP technology. Soft phones are normally
  installed in a computer. The computer uses
  special software to make and receive calls. This
  becomes convenient especially for those who
  spend most of their time on their computers.
• Lastly, there is a third type of VoIP telephone
  that is known as conferencing. Conferencing VoIP
  functions exactly the same as the old styled
  phones but however, these uses an IP, the phone
  can be used to make calls to multiple
  participants in a conference facility or within a
  large organization.

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An Overview Of VOIP Phones

• The properties
• Most VoIP phones comes with basic features such
  as ability to make a call, hold a call and even
  drop a call. The systems also have the ability to
  show caller ID. However, you dont have to
  continue conversing with someone you dont know.
  Just transfer the person to voice mail and if you
  think you can converse with that person, just
  continue with the call.
• On the other hand, VoIP calls have the ability to
  record calls. It is true that large number of IP
  phones have the capability of receiving fax
  through a system called PBX hosted system. These
  faxes can then be sent to user through email.
  This will always come as a PDF file attachment.
  IP Telephony also allows call queuing whereby
  calls are allowed to wait for an available agent.
  This works perfectly especially in call centers.
  The system is used in different parts of the
  world.

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VOIP Phones - Main Features

• Improved Sound Clarity
• When VoIP phones were first introduced to the
  market, their clarity as far as voice was
  concerned, was a little bit wanting. Over time
  however, this has seen tremendous advancement and
  is now clearer that the traditional standard
  telephony.
• Superior Voice Mails
• The earlier telephony technologies also had voice
  mail capabilities but they were not nearly a
  match for VoIP phones. They come with voice mail
  capabilities that are way more advanced than the
  former. Now, even when making overseas calls, the
  sound clarity is perfect.
• Call Forwarding.
• It is frustrating for a customer to hear the
  phone ringing on the other side yet no one is
  picking it up to serve him. Call forwarding, call
  queuing and call transferring are only three
  among the many features of IP phones that give
  customers a wonderful experience.

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VOIP Phones - Main Features

• Voicemails/ unified messaging
• Voicemail has for a longtime been very critical
  feature for notifying users that someone tried to
  reach them and delivering the voice message left
  by the caller. In IP phones, voice mail
  capability is way more advanced than in the
  traditional Standard telephony. Here you can
  receive voice mails on your phone, as SMS or have
  it transcribed and sent to your email as a PDF
  attachment. this is without a doubt a whole new
  level of convenience.
• Alternative numbers
• Another feature that makes VoIP the choice for
  many businesses is its ability to allow
  telecommuting. Users can make use of their office
  services from anywhere whether locally or
  internationally. This can happen either online or
  offline. By removing the barrier of being
  confined within four walls in order to use your
  offices telephone system, an organization using
  IP telephony is certainly more completive.
• Say No to Anonymous Callers
• Its irritating and time wasting receiving
  anonymous calls from people who even refuse to
  identify themselves completely. VoIP allows you
  to send anonymous calls to voice mail where by
  the caller will introduce him/her and if it is
  someone you are interested in speaking to, resume
  to the call. If however the caller refuses to
  identify himself, you can reject the call.

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Why Turn to Hosted PBX Solutions?

• You will be able to reduce hardware and servicing
  costs to a considerable extent.
• Hosted PBX systems allow your customers to call
  whenever they want. No matter what time it is in
  the head office, the calls will be diverted in a
  seamless way to help your customers get required
  information.
• You will be able to take advantage of mobile
  integration facility when opting for a hosted PBX
  solution.
• You will be able to have direct access to your
  PBX data whenever you want. You can also compare
  carrier costs as well as cost allocation by
  making use of PBX data.
• You will be able to take advantage of any
  advanced features with hosted PBX solutions. By
  providing your employees with advanced calling
  features, you will help them improve their
  productivity and offer better support to your
  customers.

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Learning to Choose between Hosted PBX and
On-Premise PBX Solutions

• Consider the real cost of ownership when making a
  choice. If you are going for on-premise systems,
  you should understand that it is going to require
  a reasonably large upfront investment. If you
  cannot make such big investment in the beginning,
  you will be much better off using a hosted PBX
  system.
• Consider the value of specific and bundled
  functionality before finalizing a decision. It is
  important to understand that the technical
  capabilities of both systems are quite the same.
  The main difference is observed in how these
  features are bundled. In case of hosted PBX
  service provider, you will notice that they
  bundle features and make you pay a set per-user
  price.
• Find out how easy it is to customize your PBX
  systems. In case you have an on-premise system
  installed, you will have to spend some extra
  money to make an IT professional oversee the
  system's deployment. If you already have a
  professional working in your company, you may
  find it easier to have your PBX system customized
  to suit your need without having to deal with any
  additional cost.

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Learn to Select the Best Hosted PBX Service
Provider

• Ask them what type of support they are going to
  offer. When you opt for a cloud service provider,
  they promise to offer around the clock customer
  support. You need to ensure that they are
  offering enough support to help you handle your
  current and future business needs. You should
  also be willing to conduct some research to know
  what others are saying about a particular hosted
  PBX service provider. They are not all the same,
  so reading a few reviews may help you shortlist a
  few good names in the industry.
• Know about any on-site equipment you need to get
  started. Many businesses make this mistake of not
  checking with the service provider about the
  equipment they have to install before they start
  using the PBX service. If you make this mistake,
  be ready to have a last-minute surprise when some
  providers make you install session border
  controllers, specialized servers, and other
  pricey gears that they may have not talked about
  on the call. Therefore, it is important to be as
  specific as possible about your initial
  conversations. You should ensure that you do not
  need any specific equipment other than the
  basics, such as good firewall, switches, and desk
  phones to handle business communication needs.

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Learn to Select the Best Hosted PBX Service
Provider

• Be sure to get clear information regarding
  cancellation and contractual fees applicable. The
  fees may be different for different providers, so
  you have to pay attention to term details and
  ensure that you know about any cancellation fees
  included in the contract. In fact, it is
  important to ensure that service fees agreement
  includes whatever you have to pay for domain name
  registration along with its maintenance. Also
  know about what you will be refunded if you stop
  using the service in the future. Getting complete
  details about service fees will help prevent any
  misunderstandings later and will also tell you
  about the professionalism of a service provider.
• Check the availability of any trial period. Some
  service providers offer a trial period to help
  you have a good idea of what you will be getting
  when you use their hosted PBX services. You will
  be better off working with a service provider
  that offers industry standard trials and allows
  you to test control panel, service uptime, and
  live support without having to pay anything in
  advance. By testing these features, you will be
  in a much better position to decide if a
  particular service is going to work for you or
  not.

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The End

• For More Details, Please Visit
• http//www.dcstelecom.ca/voip-digital-phones/