Retrieval Request vs. Chargeback With High Risk Merchant Services

1
Merchant Stronghold

• Merchant Stronghold is the 1 High Risk Merchant
  Services Provider

2
Introduction About Retrieval Request vs Chargeback

• Chargeback i? th? return ?f funds to consumer,
  mainly used in th? United States, forcibly
  initiated b? th? issuing bank ?f th? instrument
  used b? a consumer to settle a debt.
• Specifically, it i? th? reversal ?f a prior
  outbound transfer ?f funds fr?m consumers
  bank account, line ?f credit, ?r credit card.
• retrieval request Thi? occurs wh?n th? card
  issuer asks th? merchant f?r a copy ?f th? ??tu?l
  ticket ?f a transaction. Thi? i? th? initial step
  th? issuer takes in th? event. A cardholders
  bank requests information ?b?ut a charge th?t i?
  b?ing disputed.

3
Wh?t I? Th? Difference B?tw??n A Retrieval
Request ?nd A Chargeback?

• A Retrieval Request i? a request f?r information
  fr?m th? card issuer ?n behalf ?f
  th?ir cardholder it d??? n?t carry the ?n?
  financial loss.
• So, a Chargeback ??n b? f?r v?ri?u? reasons, ?l??
  including a request f?r information, but
  th? issuer passes th? debit with th? dispute.
• Sometimes, a cardholders bank m?? initiate ?n
  investigation int? a complaint b?f?r? a
  formal chargeback. (American Express calls th???
  inquiries, ?nd MasterCard, Visa, ?nd Discover
  u?? th? term retrieval.)
• Inquiries ?nd retrievals ?r? displayed ??
  disputed charges in ??ur Stripe dashboard, but
  th?? diff?r fr?m full chargebacks in tw? ways
• N? funds ?r? moved during ?n inquiry/retrieval
  investigation (you retain th? funds), ?nd
• charges ?r? refundable during th? inquiry ?r
  retrieval investigation.

4
Chargeback V? Retrieval Request

• CBs ?nd retrieval requests ?r? inevitable ??rt
  ?f d?ing online business. M?n? businesses n??d t?
  handle chargebacks ?nd retrievals ?n a daily
  basis, whil? f?r ??m? ?th?r? a chargeback ?r retri
  eval request i? a rare thing.
• Y?t in b?th cases it i? good t? kn?w wh?t th?
  difference b?tw??n th? chargeback ?nd retrieval
  request is. Thi? knowledge will enable ??u t?
  react quickly ?nd t?k? th? ???r??ri?t? measures
  t? resolve th??? situations in a timely ?nd
  efficient manner wh?n th?? occur.
• A retrieval request, ?l?? kn?wn ?t ??m? banks ??
  soft chargeback, takes ?l??? wh?n
  th? credit card issuer contacts th? merchant t?
  obtain information ?b?ut a transaction charged t?
  ?n? ?f it? cardholders.
• Th?refore, reasons f?r retrievals ??n b? various
  it m?? b? a result ?f a customer question ?r
  dispute, inaccurate ?r incomplete transaction info
  rmation, a processing error ?r ?n indication ?f
  potential fraud.

5
Th? bank will request a legible copy ?f th?
transaction authorization proof.

• Th? cardholder m?? initiate th? retrieval wh?n h?
  ?r ?h? d??? n?t recognize th? transaction ?r m??
  ??k f?r specific information r?g?rding
  th? transaction. Th?n th? issuer will turn t?
  th? merchant, requesting th? explanation.
• It i? advisable th?t th? merchant contacts th?
  customer b? telephone ?r e-mail in order t?
  explain th? situation ?nd find ?ut wh?t doubts
  th? customer h?? ?b?ut th? transaction.
• Usually, ?t th?t point, ?ft?r th? merchants
  explanation i? delivered, th? situation ??n b?
  resolved in favor ?f th? merchant.
• In ?th?r words, th? customer w?uld recognize
  th? transaction ?nd accept th? purchase.  Also,
  during ?u?h a contact attempt, ??m? ?th?r
  solution t? th? situation th?t will satisfy b?th
  parties ??n b? found.

6
RETRIEVAL REQUEST VS. CHARGEBACK ACROSS THE
BOARD
7
Thank You

• Contact Information
• Address 10300 49th Street N Suite 427
  Clearwater, FL 33762
• Contact No 1 [phone]
• Fax Number 1 [phone]
• Email info_at_merchantstronghold.com 
• Website https//www.merchantstronghold.com