Does Arvind Pandey really face a dilemma

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Business Communication
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• Business Communication
•  
• Q1.Identify the three sources of Mr. Basus
  information.
• Q2.Discuss the main filter involved in this case.
• Q3.What should Mr. Basu have done to avoid the
  misunderstanding.
• Q4.Who is to blame for this communication gap?
  And Why?
• Q5.What is Fuzz?

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• Q6.Rewrite the given case study in a succinct
  manner.
• Q7.Do you believe that some people are born
  writers? Justify.
• Q8.Assume you are working as an operator at a
  call centre in India and are receiving irate
  calls from Americans and Lodoners. How would you
  handle such calls? Conceive a short conversation
  between you and your client, and put it on paper.
• Q9.Keep your cool. What does this mean in term
  of conversation control?
• Q10.Do you agree with the view that such abusive
  happenings on the telephone do not have any
  impact on business? Justify.

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