Automation in the Hotel Industry

1
Automation in the Hotel Industry

• Its Inception and the Aftermath

2

• The role and influence of technological
  advancement in the hospitality industry had been
  under the radar for a long time.
• Until recently when several of the other
  industries such as manufacturing and services
  started reaping benefits out of it, it struck the
  chords of those in the hospitality industry to
  inculcate the next big thing the business world
  looks forward to.
• Thus, technology came into being in an industry
  that witnesses large numbers of guest
  interactions at any given time.

3

• Since then, the erstwhile conventional
  operational processes have been willfully
  replaced by automation.
• In the process, though the industry experts
  feared of large-scale layoffs, the inception of
  technology has only benefitted the employees in
  the longer run.
• The hotel industry is one which cant manage
  itself with just robots without human hands to
  aid.
• As the technological progress is complementary to
  human capabilities, myths revolving unemployment
  were put to rest and the workers were exposed to
  enough opportunities to equip themselves with
  knowledge and skills.

4

• The technology-assisted automation brought
  dramatic changes to the business operations
  Front Office evolved into a fully functional unit
  of a hotel Housekeeping got more guest-friendly
  Inventory could be monitored throughout
  Reservations could be handled online Service
  requests could be efficiently managed Human
  Resource management got easier and so on.
• Additionally, the technological intrusion
  reshaped the communication processes instant
  communication got more likes and services such as
  E-mail and SMS got incorporated globally.

5

• The guest data collected across the property were
  stored in the form of Guest Folio, whose
  re-inspection helped to study the guest minds and
  analyze the trends.
• This paved way for more customer-oriented deals
  and enabled the hoteliers to bag the love of
  customers. Further, such developments in the
  industry started to ensure guest retention due to
  the convenience they were entitled to.
• Among the hoteliers, the likes of automation
  began to fructify and yielded monetary gains by
  reducing operational costs, increasing revenues
  and growing profits.

6

• Moreover, the time spent by the staff got reduced
  which reflected in their performance and enhanced
  the operational abilities. Going further, the
  technology-assisted automation has reached a
  height wherein single software is sufficiently
  used to manage all the hotel management
  functions.
• While there can be a number of software to aid in
  the process, there cant be a match to
  HotelDesk, a complete hotel management software
  crafted to keep the properties in balance.